Inspiron

Last reply by 06-21-2022 Solved
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2 Bronze
2 Bronze
221

Warranty Repair Estimated Completion Date

My laptop was received by Dell on 16 May. All I see is that the repair is taking longer than expected and that 'the estimated repair date has been updated' yet there is no way to find that date. Am I at the mercy of Dell or is there a way to find this 'estimated date'?

Solution (1)

Accepted Solutions
130

Tapndog,

After updating the AMD processor we see you managed to get the backlight working. 



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

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Replies (6)
Moderator
Moderator
220

Thank you! We have received the required details. We will work towards a resolution. In the meantime, you may also receive assistance or suggestions from the community members.


Social Media Support

#IWork4Dell
Find your Service Tag


If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

2 Bronze
2 Bronze
213

When I voice concern about repair time disappointment my post gets hijacked from the forum by some Dell- Care person. Why, it's a community forum.

202

If you wrote anything that violates the terms of use of the forums, the post can be edited, moved or deleted by the moderators.

https://www.dell.com/community/Customer-Care/Terms-of-Use/td-p/7469276

 

Community Manager
189

From the Dell side, the DELL-Cares bot and agents must ask and receive the private Dell service tag or Dell order number before anything else is done.

But any user can also reply as ejn63 did above.


Social Media Support

#IWork4Dell
Locate your Service Tag or Serial Number

171

Another week and no update. 

131

Tapndog,

After updating the AMD processor we see you managed to get the backlight working. 



Find your Service Tag

If still under warranty, click the "Get help now" icon on the right to start a live chat session. Currently only available in the USA.

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