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Windows 10 deleted my Support Assist
It was deleted about a year or two ago. I now do on the support to download drivers. But I relied on the Dell Support Assist to fix any bugs. My Inspiron 5558 is running slowly, no apps running in the background when I check. I have downloaded Dell Support Assist, but Windows stops installation at the 75% mark. The app is not available at the Microsoft store, please help.
LSUFAN51
4 Operator
4 Operator
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6.4K Posts
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June 1st, 2020 08:00
I've received your email....
Lately there are a lot of people that reported problems with Support Assist, especially with version 3.4.5. The latest Support Assist (version 3.5.0) has been successful for most people but others have reported problems as well - see link below).
SupportAssist for PCs - Dell Community
Now, there are some reports the computer antivirus software and firewall detect Support Assist as a malware, therefore blocking it from installing onto the computer. I'd suggest you temporary disable both antivirus and firewall, restart system, and then try to install latest Support Assist.
If the above step doesn't fix the problem, check in a few days (or weekly) to see if Dell will do another Support Assist update.
In the meantime, I suggest you download and install latest drivers / firmware manually rather than use the Support Assist. Just enter the service tag number (or use the Detect PC option) onto the link below. After, you should be able to see all the drivers, firmware, warranty and other important information for the computer in your Dell Product Support page.
Drivers & Downloads
If you think the computer is experiencing a Hardware problem, run Dell ePSA Pre-boot System Diagnostic to check the hardware.
ePSA Pre-boot System Assessment Dell (Official Dell Tech Support)
https://youtu.be/qeHNSxW7VSM
Thanks for update.
LSUFAN51
4 Operator
4 Operator
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6.4K Posts
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May 30th, 2020 14:00
Please perform a clean uninstall of Support Assist by following steps below:
Support Assist for PCs and Tablets Clean Uninstall and Reinstall
Reinstall Support Assist
Dell Support Assist for PCs
https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist
Check out the information in the link below, hopefully it will be helpful to you as well.
Solutions for Common SupportAssist Installation Issues
km0m
6 Posts
0
May 30th, 2020 15:00
After Windows 10 stopped my Dell Support Assist from working, I did a clean uninstall last fall as the support site suggested. But Windows 10 stops from installing a new download about the 75% mark. Tells me to reboot , which I do, same result.
km0m
6 Posts
0
May 30th, 2020 16:00
Thanks, but the first command didn't work most likely because there is no SupportAssist in Dell. The last person told me to delete it. But I do have it in my downloads. Can you send me a new first command, please, for that file? Thanks.
km0m
6 Posts
0
May 30th, 2020 16:00
No Success!
Scenario 1:
Step 11: No HKEY_LOCAL_MACHINE listed that was on your list
Step 13: The given download address doesn't exist, but downloaded SupportAssist in Dell Support
Step 15: the command not recognized, don't know how to manually create files
Scenario 2
Step 2, did not find the message Dell requested, but did see "file did not contain an assembly manifest"
STEP 3:
Dell Support not listed in the Microsoft list
Step 4:
Do not receive that message, did not proceed.
LSUFAN51
4 Operator
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6.4K Posts
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May 30th, 2020 16:00
Try the troubleshooting step below:
Press the windows key and 'R' key at the same time.
In the Run screen, Type CMD onto the box, select Okay
Type each commands one at a time, and then press enter for each one of them
1) cd C:\Program Files\Dell\SupportAssistAgent\bin
2) SupportAssistUI.exe Launch
Hopefully Support Assist (version 3.5.0) load up correctly.
LSUFAN51
4 Operator
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6.4K Posts
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May 31st, 2020 07:00
" The last person told me to delete it. But I do have it in my downloads "
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Since you have Support Assist (version ?) in your downloads, use Revo Uninstaller (free version) to delete all the left over Support Assist registry files. Revo is one of the most powerful uninstaller.
Revo Uninstaller Free Version
https://www.revouninstaller.com/products/revo-uninstaller-free/
Also watch the video in link below, hopefully it will help:
Fix Dell Support Assist Not Working, Support Assist Hardware Scan Not Working
https://youtu.be/dvIUNTTJUHA
After you completely get rid of Support Assist, reinstall latest Support Assist (version 3.5.0) from the link below:
Dell Support Assist for PCs
https://www.dell.com/support/contents/en-us/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist
Johnnythegeek
247 Posts
0
June 1st, 2020 10:00
I have had issues similar with the Dell Assist app, I finally gave up when I performed a clean install of Windows awhile back and decided not to re-install it. I think Dell offers a better app for updates in the Microsoft Store that seems to be more stable.
km0m
6 Posts
0
June 1st, 2020 17:00
Thanks for the advice but there isn't a SupportAssist app in the Microsoft store. Maybe the MyDell app would work for others, but my PC is older than 2018. However, the previous reply solved my problem by sending me to this link:
https://youtu.be/qeHNSxW7VSM
The short video shows you how to run diagnostics which I did successfully. It's worthy of a bookmark.