alien019
1 Copper

cheated by lab

My Inspiron is under warranty and it stopped working. I sent it to the lab but 6 weeks later they sent it back still broken, saying it can't be fixed. Two days later someone from Dell called me and asked if I received a new computer. I said No, I did not. The man was very surprised and explained to me that Dell authorized replacing my laptop with a new one. He promised to get back to me, so I'm waiting. Can anyone tell me what is going on?

 

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2 Replies
Moderator
Moderator

Re: cheated by lab

Thank you for your message.  I will be glad to investigate this & assist you further.

 

Did you ship the system to an authorized dealer or to Dell Service center directly?

 

What was the issue with the computer?

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.

 

How to locate the service tag

 

 

Dell-SreejithRamesh
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
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alien019
1 Copper

Re: cheated by lab

Service tag <Service tag removed> Computer was making a lot of noise, and basically stopped performing. I sent it to an authorized dealer I think, but can't be sure.

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