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BernardMou
1 Copper

could anyone help me why my laptop always automatically restart?

Hey,

I bought my laptop Inspiron 15 5000 series last Sept. for full-time school. But up till today, it has been automatically restart itself for more than 7-8 times. Recently it seems like it's getting worse that it automatically restart more frequently than before. Sometimes it happened when I was doing an online exam; sometimes it happened when I just googled one thing. 

Anyone can give me some suggestions? I really concerned about this, it's like a bomb that I don't know when it will explode. And It definitely make my study more difficult. 

 

thank you! 

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2 Replies
jphughan
5 Rhenium

Re: could anyone help me why my laptop always automatically restart?

Open the Event Viewer app and check the System log, then scroll to events leading up to the time your system restarted unexpectedly.  There will be a lot of "noise" in that log, but you might find a log entry somewhere in the minute or so leading up to the restart that gives a hint as to what application or condition initiated said restart.

BernardMou
1 Copper

Re: could anyone help me why my laptop always automatically restart?

thank you, that is a way to locate the error, hopefully!

 

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