Exactly what model. There are several different 5000 series models.
Also what headphone are you using?
Dell forum member since 2002
Dell Inspiron 15 - 5577 Laptop
Home Built Desktop PC with Gigabyte Designare Z390, i7 8700K CPU
Windows 10 64 bit Pro and Windows 10 Insider Program Beta Versions. SSD drives. Cakewalk by BandLab and Studio One 4.6 Pro Recordng Studio Software.
Dell S2719DGF Monitor
Member of Nashville based R.O.P.E.
Thanks for posting. Apologies that your system is not performing as expected.
Could you please list which model Insprion 14 5000 you have? Should be a number like 5447, 5471, etc.
Have you run a systems diagnostics yet? If not, please run the Dell SupportAssist and make a note of any error messages encountered and post back.
What devices have you tried to plug into the headphone jack? For example, do the earbuds that came with your cell phone work when plugged into the computer?
Here is information from the Dell knowledge base you may find helpful:
If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.
If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call.