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1 Copper

headphone not working

bought dell inspiron 14 5000. headphone jack not working still can hear from the speakers. should be pay plug n play but now pay plug cannot play. hahaha...problem
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Re: headphone not working

Exactly what model.  There are several different 5000 series models.

Also what headphone are you using?  

 



I am not a Dell Employee

Dell forum member since 2002

Dell Inspiron 15 - 5577 Laptop

Home Built Desktop PC with Gigabyte Designare Z390,  i7 8700K CPU

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Re: headphone not working

Hi matyaacob,

 

Thanks for posting.  Apologies that your system is not performing as expected. 

 

Could you please list which model Insprion 14 5000 you have?  Should be a number like 5447, 5471, etc.

 

Have you run a systems diagnostics yet?  If not, please run the Dell SupportAssist and make a note of any error messages encountered and post back.

 

What devices have you tried to plug into the headphone jack?  For example, do the earbuds that came with your cell phone work when plugged into the computer?

 

Here is information from the Dell knowledge base you may find helpful:

Troubleshooting headphone/microphone jack issues on Dell systems

 

How to Troubleshoot Audio or Sound Playback Issues

 

If the system is under warranty, please contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service call.

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