CarmenRay
1 Copper

memory card reader driver downloads but will not install

I have had to reformat my computer due to incompatibility issues and driver failures. I had it professionally assessed and it was given a clean bill of health. However, the machine is not reading my memory cards. I have downloaded the driver but it will not install. Please help
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2 Replies
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nyc10036
3 Zinc

Re: memory card reader driver downloads but will not install


@CarmenRay wrote:
I have had to reformat my computer due to incompatibility issues and driver failures. I had it professionally assessed and it was given a clean bill of health. However, the machine is not reading my memory cards. I have downloaded the driver but it will not install. Please help

I'm pretty sure your definition of "reformat" is different from mine, but you probably didn't install the drivers for Windows. I'd start there.

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Community Manager
Community Manager

Re: memory card reader driver downloads but will not install

Hi CarmenRay,

 

Thanks for posting.  Apologies that your system is not performing as expected.

 

Here is a short video from the Dell knowledge base you may find helpful:

Memory Card Reader Not Working Windows 10

 

If you still require assistance and the system is under warranty, you may contact me privately. Be sure to include your personal information (name, address, telephone, email) and your computer's service tag number in your message. Thanks.

 

If there is no warranty, then you could contact our Out of Warranty team to get a quote for a paid service request. 


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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