MReda7
1 Copper

no sound at all coming from my laptop

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 no sound at all coming from my laptop

I have a Dell Inspiron 15. 5567

I did restart my computer, I checked it with headphones,

the headphones worked

I also used troubleshooting on my windows control panel

ive got nothing

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Jim Coates
6 Gallium

Re: no sound at all coming from my laptop

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Hello.  The title of your post says "no sound at all" but the headphones work. If you have plugged headphones into the laptop's audio port (not usb or bluetooth headphones) and the audio works through the headphones, then the issue might just be with the speakers. Here is how to test the speakers.

> Re-start the computer and tap the F12 key as soon as it starts to boot up. If the computer boots to Windows re-start the computer and try again.

> Select 'Diagnostics' from the boot menu, then press the Enter key. Either the ePSA or the PSA tests will open -- it depends on the model of your laptop but should be the ePSA on newer models..

> Look for a "Perform Quick Audio Check" button on the bottom right side of the ePSA main menu screen (see screen shot below). Press the button and listen for the series of octave tones from the speakers.

> If you do not have the "Perform Quick Audio Check" button then do this. Start the PSA tests and when it performs the color test it will ask you if you see the color bars on the screen. Deliberately fail the test by answering no (press the "n" key) instead of yes. When you do that the PSA test will emit a series of beeps. Listen for the beeps.

> If you don't hear the beeps or tones that means that the speakers have become disconnected or have failed.

> If you do hear the tones that means that the speakers are working and are connected.

Here is a screen shot of the ePSA Quick Audio test:

If you have the older PSA test you will not have the "Perform Quick Audio Check."

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

Jim Coates
6 Gallium

Re: no sound at all coming from my laptop

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Failure of the ePSA Quick Audio Check test means that there has been a hardware failure, which is covered under the warranty. If your warranty has not expired contact tech support to get the laptop repaired.

If no longer under warranty, open the laptop and re-plug the speaker connection to the motherboard. If doing that doesn't fix it then replace the speakers.

The documents section of the Inspiron 5567 support page has a link to the "Service Manual" that explains how to replace the speakers.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

13 Replies
LSUFAN51
5 Rhenium

Re: no sound at all coming from my laptop

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:BigSmile:

Please type Device Manager onto the search box, expand Audio Inputs and outputs and then check for a yellow triangle listed by any of the drivers. Do the same for Sound, Video and Game Controllers as well. By the way, windows 10 is on he system?

How to Fix Audio Problems (Official Dell Tech Support)

Sound/Audio Problems in Microsoft Windows | Dell US

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Jim Coates
6 Gallium

Re: no sound at all coming from my laptop

Jump to solution

 

Hello.  The title of your post says "no sound at all" but the headphones work. If you have plugged headphones into the laptop's audio port (not usb or bluetooth headphones) and the audio works through the headphones, then the issue might just be with the speakers. Here is how to test the speakers.

> Re-start the computer and tap the F12 key as soon as it starts to boot up. If the computer boots to Windows re-start the computer and try again.

> Select 'Diagnostics' from the boot menu, then press the Enter key. Either the ePSA or the PSA tests will open -- it depends on the model of your laptop but should be the ePSA on newer models..

> Look for a "Perform Quick Audio Check" button on the bottom right side of the ePSA main menu screen (see screen shot below). Press the button and listen for the series of octave tones from the speakers.

> If you do not have the "Perform Quick Audio Check" button then do this. Start the PSA tests and when it performs the color test it will ask you if you see the color bars on the screen. Deliberately fail the test by answering no (press the "n" key) instead of yes. When you do that the PSA test will emit a series of beeps. Listen for the beeps.

> If you don't hear the beeps or tones that means that the speakers have become disconnected or have failed.

> If you do hear the tones that means that the speakers are working and are connected.

Here is a screen shot of the ePSA Quick Audio test:

If you have the older PSA test you will not have the "Perform Quick Audio Check."

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

MReda7
1 Copper

Re: no sound at all coming from my laptop

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don't hear the beeps or tones what is the solution 

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Jim Coates
6 Gallium

Re: no sound at all coming from my laptop

Jump to solution

Failure of the ePSA Quick Audio Check test means that there has been a hardware failure, which is covered under the warranty. If your warranty has not expired contact tech support to get the laptop repaired.

If no longer under warranty, open the laptop and re-plug the speaker connection to the motherboard. If doing that doesn't fix it then replace the speakers.

The documents section of the Inspiron 5567 support page has a link to the "Service Manual" that explains how to replace the speakers.

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

Zoe1995
1 Copper

Re: no sound at all coming from my laptop

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I can hear the beeps and the 8 notes, but there is no other sound coming from my computer. 

 

What can i do?

SavvyNaomi
1 Copper

Re: no sound at all coming from my laptop

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this was very helppul... I appreciate  it 

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JohnDNS
1 Copper

Re: no sound at all coming from my laptop

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Thanks Jim!

I tried all these steps and wasn't getting any sound. So I took your advice that the speakers might not be connected. I took the bottom plate off the machine (Precision 5510) and the speaker cable was unplugged from the board. Connected it and sound came back! Thanks a ton!

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verylisa
1 Copper

Re: no sound at all coming from my laptop

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One of those links goes to a YouTube video with advice provided IN AUDIO FORMAT. Not very useful for those of us who have the problem described. Is there a transcript?

Criskael
1 Copper

Re: no sound at all coming from my laptop

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I heard the beeps but I don't know what to do next (the problem is still present). I have a Inspiron N4010

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