m.nasser
1 Copper

squeak and slight clicking sound in 7577 Hard drive sound

Hi, yesterday I bought a new dell 7577 and every thing is ok except the hard drive sound when i run HDD test
the test results are ok (passed) but i can hear squeak and slight clicking sound from HDD (when i listen carefully on bottom right area)
you can listen to this sound on this link i put the mobile on the computer and recorded the sound, note that the HDD type is: st1000lm035-1rk172
i wanna know if this sound is normal in exist in all other 7577 or it's not ?

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6 Replies
ejn63
4 Ruthenium

Re: squeak and slight clicking sound in 7577 Hard drive sound

Hard drives spin at 5400-7200 rpm and the heads do move at random even when the drive is idle to level wear - it's most likely completely normal.

 

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m.nasser
1 Copper

Re: squeak and slight clicking sound in 7577 Hard drive sound

actually my brain is burning from over thinking in this problem (some of friends saying this is normal and others say it's upnormal), 
and eventually i decided to adapt and coping with this voice and in future if it's destroyed i will replace it with new one ssd.
but before that please review these links which contain some of recorded tests and give me your final opinion
test4
test3
test2

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Re: squeak and slight clicking sound in 7577 Hard drive sou

Hello my friend i have this stranger sound too which i don’t know it’s normal or not 

it’s the same sound in the link u published As “test4”

https://drive.google.com/file/d/1MH8noFgW_VRiJvNmtcZXb5lv6KMJmzvW/view

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LeDzung
1 Copper

Re: squeak and slight clicking sound in 7577 Hard drive sou

I have the same sound too. I just bought my 7577 yesterday then reinstall Window than this happen. Please help, i tried install every drivers suggested by dell at their page too but won't work.

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Moderator
Moderator

Re: squeak and slight clicking sound in

Thank you for your message. I apologize for the inconvenience surrounding the order. I will be glad to assist you with this.

 

Do you hear the noise from the left side or the right side of the keyboard?

 

Have you observed any performance issue with the notebook?

Please run a hardware diagnostic by following the video on this link

 

Is the noise intermittent or always audible?

 

For my reference, please click on the message tab next to your avatar– click “New Message” & search for my Dell username (Sreejith R) & send a private message with the service tag, registered name & email address.

 

How to locate the service tag

 

 

Dell-SreejithRamesh
Social Media Support
#IWork4Dell
To help us troubleshoot, send us via a private message: Dell PC or Monitor Service Tag number
Out of Warranty Support
Would you like to be a Dell Community Rockstar?

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LeDzung
1 Copper

Re: squeak and slight clicking sound in

I heard the noises from the right side of the laptop, where the HDD resides i believe.

The noise can be heard when i turn off, turn on the laptop, and sometimes when i open folders in HDD, the folder delay a little bit (with window loading cursor) and the folder can be opened after the noise .

Beside that i don't see seriously performance hit, considered I just bought my laptop and mainly use the SSD.

I have ran all the hardware diagnostic and it's all passed.

Thanks for your help.

 

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