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Obols
1 Copper

130W adapter for Studio XPS 16 (i7) in Spain

Hello, I've purchased one of those laptops some months ago and I've read a lot of people talking about the problem with the adapters we have received with the PC's. It seems Dell had started to send new ones not of 90W but of 130W in US, but in Spain nobody knows what happens. I called this morning and asked for information, the answer was that in Spain sending hasn't started yet and the way that costumers will be warned is not clear. Any idea?

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15 Replies
kirkd
5 Rhenium

Re: 130W adaptor for Studio XPS 16 (i7) in Spain

As long as everything is working, don't worry about it. If Dell is replacing all power units, they will eventually get to you. Monitor the situation and contact Dell every once in a while.

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jbilbo
1 Copper

Re: 130W adaptor for Studio XPS 16 (i7) in Spain

Called today to spanish technical support with no luck... no 130w adapter replacements in spain until they receive the notification from Dell.

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Obols
1 Copper

Re: 130W adaptor for Studio XPS 16 (i7) in Spain

As long as everything is working, don't worry about it. If Dell is replacing all power units, they will eventually get to you. Monitor the situation and contact Dell every once in a while.

I hope so, but their first answer was, if your adapter works properly, why do you want to change it? :-S 

They know Dell has begun to send new adaptors, but technical support workers don't take down your name or service tag in order to remember your situation when order arrives... 

Bad omen.

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Moderator
Moderator

Re: 130W adaptor for Studio XPS 16 (i7) in Spain

Did they explain to you why they aren't sending them out?   From what I understand there are a few reasons.  One, this isn't a commonly used part for our consumer lines and certain regions don't have them available to send out.   Also, the change in power supplies requires regulatory validation in many countries.  It could be that the validation hasn't come through yet in Spain.   I know someone posted in the other thread that they were surprised at how quickly the validation took in Japan.

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jbilbo
1 Copper

Re: 130W adaptor for Studio XPS 16 (i7) in Spain

Did they explain to you why they aren't sending them out?

The agent's response was clear: "We can do nothing about it now, until notification from Dell arrives...". The agent also repeat me "they would happily send me the 130w adapter for free if they could, but no notification about the xps 1645 issue arrived from Dell central".

 

 

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Moderator
Moderator

Re: 130W adaptor for Studio XPS 16 (i7) in Spain

[quote user="DELL-Todd S"]Did they explain to you why they aren't sending them out?

The agent's response was clear: "We can do nothing about it now, until notification from Dell arrives...". The agent also repeat me "they would happily send me the 130w adapter for free if they could, but no notification about the xps 1645 issue arrived from Dell central".

[/quote]

Then that tech needs to speak with their manager because notification went out.   We've pushed reports to our contacts in Europe and Asia and they're trying to push the information out but as I've said before we can't go out to every tech and show them how to read their updates.

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jbilbo
1 Copper

Re: 130W adaptor for Studio XPS 16 (i7) in Spain

[quote user="jbilbo"]

[quote user="DELL-Todd S"]Did they explain to you why they aren't sending them out?

The agent's response was clear: "We can do nothing about it now, until notification from Dell arrives...". The agent also repeat me "they would happily send me the 130w adapter for free if they could, but no notification about the xps 1645 issue arrived from Dell central".

[/quote]

Then that tech needs to speak with their manager because notification went out.   We've pushed reports to our contacts in Europe and Asia and they're trying to push the information out but as I've said before we can't go out to every tech and show them how to read their updates.

[/quote]

I sent you a PM with the details. Maybe you can address to the manager or something.

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O.M.
1 Copper

Re: 130W adapter for Studio XPS 16 (i7) in Spain

I'm on crossmailing with tech support from weeks and seems that they are rejecting petitions with all kind of excuses about. They ignore any issue with the 1645 and argue only available option is replace the psu with a 90W psu and check / hope (pray?) a throughput improvement. I think, like Todd say, that they probably have stock problems with the 130 PSU and are following some stupid rule / politic -> Say what ever to customer to delay it so we have the PSUs.

Today i sent the link to direct to dell official announcement of the throttling issue but have null hope and only we can do is WAIT.

Best regards,

Óscar

Vamos chicos, que al final lo conseguiremos y podremos poner nuestros I7 como Dios manda... que en el fondo todos los que pedimos esta configuración sabemos que es un buen cacharro que puede defenderse pero que muy bien... a ver si los del tech support aquí en España demuestran que les importamos mínimamente, porque es un poco lamentable comprobar como agentes de fuera te ofrecen un trato intachable y aquí casi te da vergüenza brassearles ante su pasividad.

 

 

1645 - A06 

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jbilbo
1 Copper

Re: 130W adapter for Studio XPS 16 (i7) in Spain

Ok, good things are coming. Today Dell Spain contacted me and they're going to deliver me a 130w adapter to test it. I'll be in touch with the agent by email and phone to assure the new adapter is correct and resolve the issue.

For spanish users (para usuarios españoles):

Hoy me han llamado de Dell España y me han dicho que me enviarán el adaptador de 130w. Se pondrá en contacto cuando lo reciba para garantizar que el cambio de adaptador es correcto y resuelve el problema.

Como soy el primero en españa en recibirlo, supongo que a partir de mi caso se abre la veda para el resto. Como tengo contacto directo con el agente, se lo comunicaré. Saludos.

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