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carblekin
1 Copper

14Z N411Z laptop screen issues. No backlight, but there is a picture

I have a 14Z N411Z laptop, and about a week ago the screen would occasionally flicker. Now, it won't light up at all. You can see a faint image on the screen, it's just the back light that isn't working. I tried replacing the screen, but that did not help. Neither did a new cable. As far as I can tell, it does not have a replaceable inverter because of the LED screen. 

External monitors work great as well.

Any suggestions would be greatly appreciated. I need this back up and running for school. 

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2 Replies
8 Krypton

RE: 14Z N411Z laptop screen issues. No backlight, but there is a picture

About the only thing left is the mainboard - that's the next thing to replace.

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RE: 14Z N411Z laptop screen issues. No backlight, but there is a picture

Hello Carblekin,

I would also agree with Ejn63. It seems to be an issue with the motherboard. The connector on the motherboard for the LCD cable. 
Does the computer have an active warranty? You can check the warranty status 
here (Enter the service tag, click submit and check for the warranty status). In case of expired warranty scenario, we would not be able to extend warranty entitled services. If the warranty on the computer has expired, you may contact our Expired Warranty Services (this is for US based customers).

Please write back if you have any further questions. 

Thanks & Regards
Allan D
#iworkfordell
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region USIndia. For Dell support videos click Here.

If a post answers your question, please click "Yes".

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