Laptops General - Read Only

Last reply by 02-18-2014 Unsolved
Start a Discussion
2 Bronze
2 Bronze
30958

[22 weeks ago] Cypress confirmed Dell has an updated touchpad driver for the 15z...

So, you know we've all be stuck with this terrible driver for the XPS 15z touchpad, and Dell has been completely silent.

I just confirmed with Cypress that Dell has an updated driver for the 15z touchpad that works with Windows 8 and is supposed to fix all the current issues. This conversation happened about 2 weeks ago, and Dell had the driver before I contacted Cypress.

Hey Dell, RELEASE IT ALREADY!

*Update*
It's now at least 22 weeks since Dell was in possession of the updated driver

Replies (22)
2 Bronze
2 Bronze
814

11 weeks now.

I appreciate not being able to use the mouse on the $1300 laptop I bought a year ago, thanks guys!

I'm never buying another laptop from Dell. The support is terrible.

2 Bronze
2 Bronze
814

12 weeks.

2 Bronze
2 Bronze
814

Where are the drivers ?  What is the estimate for when they will be available.  I have an XPS 12 and the trackpad does my head in!

I'm guessing it is about 14 weeks since thosbsd asked for the driver... and you said it was released?

2 Bronze
2 Bronze
822

Where are the drivers ?  What is the estimate for when they will be available.  I have an XPS 12 and the trackpad does my head in!

I'm guessing it is about 14 weeks since thosbsd asked for the driver... and you said it was released?



It's actually 15 weeks now.

It's apparent that either the people Dell employs are incompetent, or Dell is actively going out of their way to not provide support for their paying customers. Regardless of which (or both) is true, I will never purchase another PC from Dell, and I will be going out of my way to convince others to stay away as well. Nobody should have to receive such horrible support.

2 Bronze
2 Bronze
822

17 weeks now.

2 Bronze
2 Bronze
822

22 weeks now.

Dell, thank you for totally abandoning your customers. You have made it easy to decide who I should NOT buy from the next time I'm looking for a computer. I'll be sure to pass along my recommendations to others as well.

3 Silver
822

33 and something...

:emotion-39:

7 Plutonium
822

Try the driver from the L322x it has Windows 8.1 drivers released. Likely the same touchpad is utilised in both systems so the driver should work.

Drivers and Downloads:

http://www.dell.com/support/drivers/us/en/19/DriverDetails/Product/xps-13-l321x-mlk?driverId=7YG8X

Direct Links:

http://ftp.dell.com/FOLDER01749089M/1/L322X_Input_Driver_7YG8X_WN_2.5.1.59_A00.EXE

http://ftp.dell.com/FOLDER01746189M/2/Input_Cypress_W81_A00_Setup-7YG8X_ZPE.exe

Edit it seems Dell have dropped all support for the XPS L511z for Windows 8.1 and for some reason support it on Windows 8 and not Windows 8 Service Pack 1 (Windows 8.1):

 http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&doc...

I'm not sure how they can support WIndows 8 but not its Service Pack

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
3 Silver
822

Oh, thank you for the reply  and specially for the news in the edit, I wasn't even aware! I've already tried this solution but doesn't work properly(now I'm on Windows 8.1).

And then let's say frankly, this is the lower of the problems. The support to Windows 8 for the XPS 15z has never been decent. We can talk about the problems of sleep-mode, video, network etc...but overlook.

A support lasted a little more than a year! A shame for a laptop like this!

Time ago I even thought that the support for this machine was over(I wrote this post: http://en.community.dell.com/support-forums/laptop/f/3518/p/19527245/20456240.aspx#20456240); I can now say that I was right!

7 Plutonium
822

Oh, thank you for the reply  and specially for the news in the edit, I wasn't even aware! I've already tried this solution but doesn't work properly(now I'm on Windows 8.1).

And then let's say frankly, this is the lower of the problems. The support to Windows 8 for the XPS 15z has never been decent. We can talk about the problems of sleep-mode, video, network etc...but overlook.

A support lasted a little more than a year! A shame for a laptop like this!

Time ago I even thought that the support for this machine was over(I wrote this post: http://en.community.dell.com/support-forums/laptop/f/3518/p/19527245/20456240.aspx#20456240); I can now say that I was right!

I don't think ieee488 understood the point you mentioned in that thread.

What is happening with the updated Cyprus driver from the L322x, does it install on your system. What is the issue(s)?

I made this on IdeaStorm today, I meant to make this earlier on but was too busy trying to find a Windows 8.1 .iso at the time of Windows 8.1's release. Please add your vote to it and leave a comment stating your experiences of the "partial" Windows 8 support:

http://www.ideastorm.com/idea2ReadIdea?v=1392593666593&Id=087700000008xGdAAI

Dr Philip Yip
Tech Enthusiast and Author of the Unofficial Dell Windows Reinstallation Guide

Windows FAQs and OEM Downloads


#IDoNotWorkFor Dell
Latest Solutions
Top Contributor