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Computer will not recognize CD/DVD drive when external USB portable hard drive is attached. Help Please?
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DELL-Akshatha M
1.2K Posts
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June 13th, 2016 05:00
Hi JLMULLINS,
Thank you writing to Dell Community Forum.
Does this happen on all the USB ports?
Can you try this CD/DVD drive on another system and check if it is working?
When you plug into the USB port, go to device manager and check if there are any device with a (!) symbol.
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell
JLMullins
3 Posts
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June 13th, 2016 05:00
it happens on all usb ports, I plug in the pertable hard drive and the cd/dvd disappears. unplug the portable hard drive and cd/dvd will show again with access after reboot. the cd/dvd drive came on the laptop can no be moved. I get no )!) symbol it just doesn't recognize it after the hard drive is plugged in.
DELL-Akshatha M
1.2K Posts
0
June 14th, 2016 07:00
Hi JLMULLINS,
Thank you for this information.
Please private message us the service tag of the system along with your email id.
(Note: please don't mention the service tag or email id on the public forum as it contains your personal information).
Regards,
DELL-Akshatha M
Social Media and Community Professional
#IWork4Dell
JLMullins
3 Posts
0
June 14th, 2016 14:00
Where the *** is that you have mentioned it twice now? and how do you private message/
ejn63
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87.5K Posts
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June 14th, 2016 14:00
Open the disc manager (start-run-diskmgmt.msc). Do this with the external drive connected. Right-click on the drive and change its drive letter -- that should remove the interference.