600M

Question

I purchased a DELL 600m laptop approximately a year ago (05-15-04), the laptop is not powering on for about a week now. The problem is when the power is plugged into the laptop it does not transfer power into the computer and the adapter died altogether. I tried to call Tech Support at Dell, after hours waiting and transferring; I got the case number 104-146-268 and was told the total price for mother board is $ 472.71. I looked in internet forums to find a solution; however noticed that many people (100’s) have the same problem.  I am still in school and need it to do my homework, but I can not afford to pay more money for the laptop that I am still paying for monthly now.  The laptop has passed the warranty by about a month now. It’s unfortunate that the laptop died with only thirteen months of ownership.           I am highly disappointed in the product, and feel that I’ve been cheated by a computer giant. I really need the problem fixed; I cannot afford to buy a new laptop.  The service tag number is 721MW41 and the express service number is 15361156369.  Your speedy respond is much appreciated. Tech support and Dell’s out of warranty department were very unhelpful and willing to help me with my problem. I told them of the 100’s of other people having the same problem, and they wouldn’t acknowledge that there was such a problem. Saying 'that if there were a problem, their engineers would know about it'. Well, obviously they don’t listen to their customers.

ejn63 · Answer

The bottom line is that it's an unfortunate situation, but you took the 1-year warranty, and Dell honored your choice.

You have two options: pay to repair the system, or sell it for parts and replace it. If you choose the latter, I would VERY, VERY strongly urge you to purchase a 3-4 year warranty on it - whether you buy from Dell or another company. All notebooks are about the same hardware wise, and they're all expensive to repair when they fail.

gsx00 · Answer

I have the same problem. Same computer, same timing. My 600m simply stopped working about 13 months after I got it, just one month after warranty was gone. Bummer. Luckiliy for me, the thing still works a fourth of the time, its rather quirky. The rest of the time, when I hit the power button, a few lights turn on, and after a couple seconds they turn off again. I'm guessing its a motherboard problem. What I'd like to know is what caused it, and how it could be prevented if I were to buy a new motherboard. Some other problems I had shortly before this were that the volume up button and internal microphone stopped working. I thought it might be related as they and the power button are all located around the same area..   Any ideas would be appreciated. Thanks!

GeorgeTX · Answer

did you pay for your laptop with a credit card that extends your warranty?

gsx00 · Answer

Maybe, I don't know, or I wouldn't know how to take advantage of it. I used a visa to pay with it, and as far as I know, visa does have some sort of warrenty policy on purchases...   But when I was asking for ideas, I was thinking more along the lines of what caused the problem and how it could be prevented.   Thanks though! =)

chaistt · Answer

Or you could try finding a cheap replacement motherboard to repair your machine with. Either way you will end up spending money to replace or repair it. Try ebay or www.parts-people.com

gsx00 · Answer

Cheap would be relative I guess... motherboards are around $400><   I just ordered a dell power button board (P/N DAOJM1YB6E6) for $20, hopefully my computer will work again by replacing that. It seems my problems have been isolated aroudn that area at least... and my computer DOES work intermittantly. If my motherboard went bad, wouldn't it not be able to run at all?

chaistt · Answer

Depends on how 'bad' the motherboard is damaged. But most cases its completely dead, i.e the computer will not start at all.

ciscoez · Answer

My 600 is doing the same thing Mute button quit working and volume control also quit working gsx00 did replacing power button get you up and running?

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