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chairmyc
1 Copper

9365: 4K monitor flickers w/ graphics load and internal display active

I have 3 4K Monitors connected to a TB-16 docking station.  One monitor blinks erratically and has been an issue since my first purchase in May of this year.  I am on my 3rd replacement laptop and since it arrived 6 weeks ago, it has the same issue and DELL PREMIUM support says they are working on it but I have not heard back from them for now 6 weeks.  

I've seen many posts on this similar issue.  Is this just a defect that cannot be resolved.  If so, issue a refund and this will be returned.

And Yes, I've updated every driver in the order that was recommended by the DELL technician and they also did the same.  It has gotten more erratic and ridiculous that I have to pay this much money for a laptop that is unstable.  Help me escalate this to Mr. Dell and get this working or refund me. 

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Moderator
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RE: 9365: 4K monitor flickers w/ graphics load and internal display active

Thank you for your message.


We sincerely apologize for the inconvenience caused. We will be glad to assist you on this.


Does the monitor flicker when connected directly to the notebook?


What is the connectivity from the system to the monitor, have you tried changing the output source to the monitor.


For better assistance, please click on my Dell username & send a private message with the service tag, registered name & email address.

Dell-SreejithR
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