kinglear0207
1 Copper

9550 XPS suddenly goes off while sleeping after unplug AC

Dear everyone,

Do you guys know what is this error ? It's really annoying everytime I closed the lid , the PC goes sleep. I unplug put it on my back.
And then when i open it after, everything is disappear. The computer starts by itself without push the start button.

Please help!

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1 Reply

RE: 9550 XPS suddenly goes off while sleeping after unplug AC

Hi kinglear0207,

Thank you for writing to Dell Community Forum.

Under Power management options, what is the option selected for Closed Lid on battery?

Can you update the BIOS, chipset and graphics drivers to the latest version available from our Dell Support site.

Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

DELL-Akshatha M
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