How about an update for us customers on the fix?
The problem has been escalated according to posts here.
An official statement is in order.
Thanks for the fast reply.
The problem is that this has been escalated for months.
Is there enough focus on this problem? Obviously there are many, many people experiencing this problem.
Can you keep us posted on the progress of the fix?
I just upgraded to BIOS A13 and it seems to have fixed the problem. (release 07/10/08)
Can you verify this?
I've been using it for 10 hours (continuous use) and it seems to sleep properly now.
I thought is was fixed too for quite a few hours and once I had to recharge the battery it started acting up again.
I closed the lid and it rebooted over and over.
I think I found the FIX:
I can't believe how simple it is. Here you go
Well, I seemed to have solved my own problem. I went into the part of the control panel that lets you control what happens when you close the lid; I set both options (AC and Battery) to 'Do Nothing'. I closed it, and it did nothing. So, I went back in to the control panel and changed them both back to sleep, closed the lid, and it worked. Sleeping like a baby!
The BIOS and system sleep options are not the problem. In all cases, you've changed something which TEMPORARILY interferes with the actual problem. I guarantee you will see the symptoms return until you do the following:
The workaround was presented several pages back. The problem has to do with the Dell wireless card going to sleep. You need to disable this in device manager. Do NOT allow windows to put the wireless card to sleep.