This issue remains under investigation. We are working to resolve this issue at this time. For now, the only viable workaround we have seen that works is to disable power management for the Dell wireless card. This will have a slight negative impact on your battery run time if you are not connecting to a wireless network. If you are on battery and connected to a wireless network, there will be no change in your battery run time.
At this stage, engineers have aske me to facilitate what we refer to at Dell as "system captures." What this means is that we would replace your current system with a new one that matches or exceeds your current configuration, and have your old system cross shipped directly to a failure analysis engineer for evaluation and issue replication. Once we have a few customer systems in-house, we can move forward more rapidly with a fix.
If anyone with this specific issue who is interested in swapping out your system for a new one (you will still need to implement the workaround until a solution is developed and posted), please send me a private message with your service tag, current shipping address, and daytime contact phone number. I will get with you offline, and get a replacement system order placed. You will not need to ship in your current system until the replacement arrives. Normally on system exchanges, you can swap your old hard drive into the new system, but in this instance we will need to evaluate your system with your hard drive installed.
NOTE: THE SYSTEM CAPTURE REQUEST IS FOR U.S. AND CANADIAN CUSTOMERS ONLY. I do not have dispatch rights outside of the North American region.
Just a few points in case Dell is having a hard time putting themselves in the customer's shoes:
- This issue was reported months ago and it still isn't fixed.
- The thread is now 10 pages long. It's not just one or two people. There are also threads on MS's community forums. Google for inspiron reboots sleep and eat your heart out.
- One of Dell's *customers* found the workaround and posted it. If a customer hadn't found the workaround, I would still have no way to shut off my laptop other than holding the power button and killing Windows each time I shutdown (which is obviously a Bad Thing).
- I'm having the problem on my new Dell 1525. I unpacked it, installed all of the Windows Updates and now I have the problem. I haven't even installed anything on my machine yet. Does Dell even do a cursory test of their configurations?
- Now Dell is asking for customer laptops? Really? You don't have any Inspirons laying around? The problem isn't hard to reproduce. Grab a brand new laptop, install Vista SP1, and close the lid.
I Would like to thank Bill for his prompt replies, though. I just wish the rest of the company were as responsive. Beauracracy doesn't facilitate even tolerable customer experiences.
I totally agree with cryptyk, I just got my computer from Best Buy last week, and I notice when I ask them computer to goto hibernate it will restart, and when i ask the computer to sleep, it would restart with error (stating that the computer wasn't shut down properly. Initially, i thought it's some configuration that I was playing causes these problem; i reimage the computer to factory install (Vista SP1, A11 Bios) hoping it would fix the problem, and it didn't. Then I install all new driver, windows update, Bios A13...etc None of them work.
Finally, I google my problem and I found thousands of pages regarding this topic. I had 5 Think Pads and this is the first time I had a Dell, I am disappointed my new computer and how Dell handle this problem. If this is a known un-resolvable issue, the work around should be on their "Dell Support page" User should not have to pock around to solve DELL's issue.
People who post on this forum is somewhat computer literate, I am sure most of the consumer would not know they need to update driver or install new patch once in a while, or in new factory machine. Imagine asking my mom and dad to play around with Device Manager?? Is a joke!
The reason people buy Dell is not just pretty colorful case, is Dell's quality computer. This time, Dell is just creating a bad name for their product. People would say "Dell is not a reliable brand, my computer will not turn off", doesn’t matter if this is a third party driver / chip, is inside a Dell Computer
This is just my 2 cents
PS: Bill this is not directed to you, is just how your company handle this situation is not helping the consumer and the company
My 1525 from Best Buy also has this trouble with not sleeping properly, rebooting instead.
I did the 'work around' to disable the power management of the wireless card. However, I still find that the sleep button does not always work... by "work" I mean that the sleep button causes no action at all. I am using the power button, since I have set that up to cause sleep instead of shut down.
I came very close to trying to return this item to Best Buy but I decided to take a leap of faith that a fix would be coming. I did take it to Best Buy for repair and they claimed to fix it but whatever solution they employed only worked for one boot cycle. I wonder why they don't know about this work around?
I also got one from bestbuy just last week, and have same issue, will return it tomorrow and try another brand, after reading all these posts it seems to me that Dell does not care or they don't know how to solve it.
Will pass the message to bestbuy guys tomorrow and see what they will comment, Bestbuy should tell the customer about this problem with this laptop before they get stuck with it.