safe_gate
1 Copper

Re: A11 on Inspiron 1525 incompatible w/ Vista SP1?

Thanks, I just dropped it back to Bestbuy and passed the message about the problem. I am not sure if this is the case with all 1525 laptops or just selective one, I can see the model on Dell's web site, not interested in getting into this experement again. I have to go for  new laptop hunting again.

node123
1 Nickel

Re: A11 on Inspiron 1525 incompatible w/ Vista SP1?

Me too totally agree with cryptyk's summary!

 

This thread was opened on 04-05-2008, Bill's first message on 04-11-2008, thus Dell should already know this issue since mid April. I bought my Inspiron 1525 at the beginning of May from Dell and discovered the bad surprise soon. At that moment, they might need some more time to solve the issue or to stop selling this machine, but now the situation seems not changed. How much time will they need?

 

In my country Dell tech support by email never answerd my request. The tech support by phone was playing music for more than 15 minutes before I gave up (the call is much more expensive than an ordinary phone call). Then I called the customer's care service, who answered more quickly, and the operator proposed to either call the tech support (to listen to their music for an undetermined duration) or to return the PC to Dell (because I was in the leagal period for returning the PC). Now I really regret not to return at that moment!

 

sharongreg
1 Nickel

Re: A11 on Inspiron 1525 incompatible w/ Vista SP1?

I'm having the same problem with my Inspiron rebooting when it should be going to sleep.  I was not able to get any help from Tech support from Dell, Best Buy, or Microsoft.  No one seemed to know what the problem was.  I exchanged my Inspiron for a new one this past weekend, but it's doing the same thing.  It was very validating to at least find out that others are having the same problem!

 

However, I have tried to use the fix that seems to be working for everyone else (having my system no longer put the wireless network card to sleep) and that has NOT fixed the problem for me!  My Inspiron STILL reboots when it should be going to sleep.  Is there anything else I should try??

 

GNBenson
1 Nickel

Re: A11 on Inspiron 1525 incompatible w/ Vista SP1?

I just got the 1525 last week and I am having the same problem, but for me it happens when I try to go into hibernate mode. (It might have happened with the sleep function too, but I can't remember.) Also the problem doesn't happen every time so is is frustratingly inconsistent. If I change a setting it seems like the problem is solved, but then it crops up again. I hope we get some real solution from Dell soon!

 

I haven't had time to read all the posts here (I will soon), but I want to ask if people are only having this problem with "sleep"? So hibernate works OK? Does the regular full shut down always turn off the computer successfully? Thanks.

srel
1 Copper

Re: A11 on Inspiron 1525 incompatible w/ Vista SP1?

GNBenson, the problem affects both sleep and hibernate. It also affects Shut Down, but this seems to be less consistent. Some users can't shut down at all. For others it usually works, but fails occasionally.

Read the rest of the thread. There is a workaround that fixes the problem for almost everyone: disabling the system from managing the wireless card's power status. This prevents the system from turning off the wireless when the system goes to sleep or when the wireless network is not in use. The downside is decreased battery life, but sleep, hibernate, and shut down work.

GNBenson
1 Nickel

Re: A11 on Inspiron 1525 incompatible w/ Vista SP1?

srel,

Thanks, I did read through and I have unchecked the setting allowing windows to turn off the wireless card, and so far it seems to have worked. I wasn't keeping track but it seemed like the problem mostly occured when I tried to hibernate. I don't think I had any problems with sleep, at least with closing the cover. I do remember at least once the normal shut down failing (ie. it just restarted).

 

So, if I understand you correctly, if we turn off the wireless with the external switch before putting the laptop to sleep, then we won't have the battery being reduced?

 

The second part of this issue is that hibernation takes a very long time to complete. I haven't timed it but it still seems very long even after implementing the work-around. Could this be related to the problem? It seems like a regular full shut down is faster. I used to use an IBM thinkpad and hiberation on that was extremely quick (both on and off) so I was hoping this Dell would be able to have the same ability.

aezada
1 Copper

Re: A11 on Inspiron 1525 incompatible w/ Vista SP1?

This is absolutely ridiculous. I'm sure I don't have to make a detailed summary of the issue's events, as many have thankfully done already, but how are we (the customers) expected to respond to all of this? This is a very big deal, as much as it's been ignored by Dell. Knowingly defective laptops are being shipped out to unsuspecting customers, who are paying for the quality and customer service that is known to come with the Dell name. Dell is aware of this major issue because of this very forum, and is responsible for doing something about it. Defective laptops are still being shipped, no fixes are in sight, no official statements or apologies are being made, and the only workaround that has been found was discovered by helpless customers in this forum. The only example of responsibility for this issue that I see is coming from Bill, who has very kindly kept us up to date, and from the engineers, who, as we are told, are working hard to figure this issue out.

 

Unfortunately though, the engineers need our laptops to determine where the issue is coming from, but I don't think they need to search further than any factory assembly line squeezing out a Dell Inspiron 1525 with Vista and Service Pack 1. It's completely unnecessary to put the customers through the trouble and hassle of sending out our current laptops... and for what in return? New ones that will have the exact same problems. Furthermore, I simply don't feel comfortable sending out my hard drive that may hold sensitive data in places I don't even know of.

 

Everyone's passing the buck, going from every source of Dell support to the next, and now that the problem has been persisting for about four months, I think it's time someone does something. We Inspiron 1525 owners are very disgruntled customers, and are deserving of some true customer satisfaction, because after all... we did pay for laptops that actually work.

 

And I can't stress enough, this is nothing against Bill. He's truly been an effective liaison. All I want is a laptop consisting of the quality that I paid for. I should not have to compromise battery life for the ability to turn my laptop on and off. I want a laptop that works to its potential and one that I paid for as advertised. I am getting neither.

 

I am aware that Dell has had major issues with customer service in the recent past, which has even been taken to the point of litigation by disgruntled customers, ones very reminiscent of ourselves. I would not want this to happen, and neither would Dell, so I can't help but feel like the lack of a wide-spread acknowledgement of this issue by Dell reflects Dell's fear of making an implicit confession to a failure in its pledge to satisfy its paying customers... and more importantly, a failure in the product that is sent to the doorsteps of these paying customers.

 

I want a laptop that works right out of the box, and one that functions to the potential that I paid for. If that means that I send my laptop back and receive an XPS with the same specifications, then let it be. I'm a long time Dell customer, and I would love to be satisfied with Dell's products, but I currently am not in the least.

 

Some might say, "Why make such a big deal when all you have to do is change one setting on the wireless card?" What I say to that is, "Why should I lower my standards for a product and a company that I just paid top dollar for, when all that I would be doing is making it easier on the company?" That is not how a successful company functions, and Dell will not be a successful company for very much longer if it continues to reflect this attitude of business.

 

I am pleading for Dell to give me a laptop that I will be satisfied with, even if it requires Dell to dig into its multibillion dollar-deep pockets to give me an XPS with the same specifications as my current machine.

Message Edited by aezada on 08-13-2008 03:27 AM
Anonymous
Not applicable

Re: A11 on Inspiron 1525 incompatible w/ Vista SP1?

I am remiss in not apologizing previously. I am very sorry for the frustration you are all experiencing over this issue. I hope to have some kind of solution other than the workaround at some point. I have a 1525 with a Dell factory image in my hands right now. It has an Intel wireless card, and does not exhibit the same symptoms. I am going to try a Dell card and see what happens.

 

If I am unable to reproduce the problem with the Dell card, I will have to dig a little deeper to find root cause. If I am able to reproduce the problem with a Dell card installed but not an Intel card, I will be happy to overnight anyone in need an Intel card.

 

Let's not jump the gun, though. Give me until tomorrow to do some testing. If the Intel card works reliably, and the Dell does not, I will post back information on how to reach me about having an Intel card shipped.

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Msegura
1 Nickel

Re: A11 on Inspiron 1525 incompatible w/ Vista SP1?


@DELL-Bill B wrote:

Let's not jump the gun, though. Give me until tomorrow to do some testing. If the Intel card works reliably, and the Dell does not, I will post back information on how to reach me about having an Intel card shipped.


Hi

 

Thank you very much, Bill.

 

If only the Intel card does work reliably (i think so), it will be shipped only in USA, or worldwide?

Anonymous
Not applicable

Re: A11 on Inspiron 1525 incompatible w/ Vista SP1?


If only the Intel card does work reliably (i think so), it will be shipped only in USA, or worldwide?


 

Now that's a sticky question. I can only dispatch within the US and Canada. If you are outside those regions, then you would have to call tech support in your region and make your case. I doubt it will be easy, though. Let's wait and see what the Intel card does first, and cross that bridge when we come to it.

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