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GrumpShaw
1 Copper

ALIENWARE 15 R2 DIED NO HELP FROM DELL SUPPORT STILL UNDER WARRANTY

Alienware 15 r2 DIED as the motherboard doesn't recognise the ram tried brand new ram modules with the same results, tried contacting dell support via email and phone, email replys were useless with no help or solution, only 11 days left of the warranty which includes dell premium support and collect and return, seems im given the run around until the warranty expires forcing me to purchase a warranty extension, how to i make a COMPLAINT and will my complaint be even seen or my alienware be fixed under the existing warranty?? 

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3 Replies
Mary G
6 Indium

RE: ALIENWARE 15 R2 DIED NO HELP FROM DELL SUPPORT STILL UNDER WARRANTY

You cannot buy an extended warranty..Those must be purchased at the time of the sale. Try using the Dell Support site to report the problem again. Or call them.

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GrumpShaw
1 Copper

RE: ALIENWARE 15 R2 DIED NO HELP FROM DELL SUPPORT STILL UNDER WARRANTY

Thought you could renew the warranty?

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Moderator
Moderator

RE: ALIENWARE 15 R2 DIED NO HELP FROM DELL SUPPORT STILL UNDER WARRANTY

Thank you for your message.


We apologize for the inconvenience caused.


Do you see any light or hear any beeps when you start the computer?


Click on my Dell username & send a private message with the service tag registered name & email address.

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