AMD FirePro M6100 Video Card does not work properly in the Precision Mobile Workstation M6800. Is Dell ever going to fix this Major Problem?

I would like to bump and second this post. I just a clean win 10 install, I am seeing the same problem when I try to setup my hyperv host (which I use for testing lab purposes). This is a pretty significant flaw and it would be ideal if this could be fixed, it worked on Win8, Win8.1, but is definitely bombing out on Win 10.

Thanks Nick,  I hope that all of the Precision Mobile Workstation M6800 owners who are affected by the clearly identified AMD FirePro Video Card Compatibility Problem would make themselves known and post a reply in this discussion so we can get some sort of Resolution from Dell.

I want to say that I have been a customer of Dell for a long time and I plan to continue using Dell for all of my computing needs.  All of my servers are Dell, I only use Dell Certified replacement & upgrade parts...  I cannot say enough great things about Dell and I think they are the best option for corporate & enterprise computing needs......

That being said.... I am very disappointed that there has been no effort by Dell to resolve this problem that they have been made aware of; a problem that has existed for many years and affects a lot of people.  The only official advice is to "avoid" the problem by disabling a major feature in an operating system that is supported on this model computer.  It is impossible for anyone who wants to use Hyper-V to resolve the problem since we would have to disable the specific feature we are trying to use.

Hyper-V is not a rarely used obscure feature, Hyper-V is the backbone of many Enterprise Networks;   the M6800 was recommended to me by Dell specifically for testing Hyper-V machines before moving them to my Production Servers.  As their most powerful mobile workstation, it Is the best computer for the job and it is the only model with the hardware capable of doing so effectively.

There are 4 different video cards designed for the M6800,  and the FirePro M6100 is the only card reported as having this compatibility problem.  The problem would be solved by Dell simply exchanging our video cards for one of the following M6800 graphics cards:

NVIDIA Quadro K3100M
NVIDIA Quadro K4100M
NVIDIA Quadro K5100M

Dell probably has more than enough of those video cards for spare parts or warranty replacement parts that could be offered to affected owners.  I would even be willing to pay the difference in price and turn in my FirePro card, but we were never offered this or any other resolution to the problem.

Dell has went above and beyond my expectations in the past to resolve problems like this as quickly as possible, but not in this case.  The M6800 was Dells Flagship Mobile Workstation and one of the most powerful mobile workstations in the world for many years (and still is), but this problem still remains unresolved.

I hope more people make themselves knows so we can get Dell Attention with the hope that they will offer us a solution to this problem.

I have a Dell 6800 w 32G of ram and an AMD firepro 6100 and have been totally dissatisfied with the support and the performance of the system as a whole. I will never buy another AMD product again and am not entirely sure about Dell. Their long delayed if not wilful ignoring this problem makes me question their integrity and reliability as a vendor.. The driver updates they have released are a disaster as they will not install because of an error regarding Microsoft.net frameswork 4.5 being loaded, when I know for a fact that it is and was updated. I have been dealing with this problem for a YEAR and have gotten nowhere. I am sick of being used as a cash register and then being dropkicked to the cub with an inferior non working product. I have received no help except for Dell pointing the finger at windows and Windows blaming AMD. Quite frankly you all *** at customer service, and your products arent much better it would appear, I have finally got the system to work without crashing every five minutes but no AMD video card driver and the advanced graphics capabilities I paid for..  I had to completely uninstall windows 8.1 and windows 10 and wipe the drive and go back to 7 pro just to get a stable platform. Let alone the horrendous number of hours I have poured into this thing and still have a system that performs at a 50 percent level of what was expected and paid for.  I am extremely frustrated with this situation and it certainly will live long in my memory.

I'm sorry to hear that you have had the same problem with your computer. Can you let me know what the order of operating systems you had was from the beginning, as well as the exact hardware? My computer shipped from Dell with Windows 8 Professional, then it was upgraded to windows 10 by Microsoft.  

It sounds like you had a worse experience than me and I am curious as to why you had more problems.  I believe it was my FIPS fingerprint reader option in my computer that required Windows 8, but even if mine was an upgrade from Windows 7 I am sure the problem would be the same.  

Would you consider contacting Dell as a group if we can get more people involved (or perhaps just the two of us)? I suspect that Dell would be more willing to help solve this if a group of people contacted them about this issue as opposed to a single person. If so,  then we would have to figure out what we would even want Dell to do about this.  I do not think Dell could make AMD rewrite a hardware driver for the FirePro M6100 card (assuming it is a software issue and not a hardware problem),  so some hardware needs to be replaced one way or another

Would it satisfy you if Dell exchanged your video card for one of the higher performance models that does not have this problem? The only other solution would be for Dell to exchange the computer for the Precision Mobile Workstation M7710. 

I hope more people with this issue will join us in trying to get Dell to do something to resolve this for affected owners.