Ac adapter not charging battery

Ok, I recently purchased a new account adapter from Dell... Identical to the one that came with the laptop.  The computer will not recognize the AC cable, will not charge the battery, and most of the time will not boot past the diagnostic page.  It also feels loose in the area to connect it to the computer, like it will easily fall out. We need it fixed.  Dell Inspiron service tag *********

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RE: Ac adapter not charging battery

Thank you for your message.

This seems to be an issue with the DC-in port. Does the light on the AC adapter stay on when connected to the notebook?

What is the status of AC adapter in BIOS?

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