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8599
Adamo 13 not charging. bad connection at .AC Jack
Under Warranty. I have been passed around tech support for an hour. Four different techs. each one takes my Service Tag Number Verifies my phone number, then puts me on hold. Comes back on line and tells me I have the wrong department. Promises to connect me to the right department.Cycle repeats. Seems like Dell is trying to avoid honoring 24/7 Support. All this while Dell has been calling me and emailing me to renew my warranty. Wow, Just got disconnected by tech number 5. Time to find a new laptop vendor!
DELL-Shrikanth G
618 Posts
0
August 20th, 2013 19:00
Hi shassel
Sorry about the run around. I would request you to provide me the service tag through private message. Meanwhile when you say your laptop is not charging what troubleshooting steps have been done and what is the status of AC adapter in bios (F2 during startup).