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BharatSharda
1 Copper

After firmware update for Intel-SA-00086, got "re-key has failed." error

Hi I am using Dell Latitude 3570 model laptop and some time back i found that it is affected with Intel-SA-00086 vulnerability using the Tool provided by Intel!

So as to fix it i updated the firmware release by Dell from:

www.dell.com/.../dell-client-statement-on-intel-me-txe-advisory--intel-sa-00086-

And after the updating the firmware i did re-check using intel's tool to verify if problem was fixed and got below message:

Risk Assessment

Based on the analysis performed by this tool: This system is not vulnerable. It has already been patched.

For more information refer to the INTEL-SA-00086 Detection Tool Guide or the Intel Security Advisory Intel-SA-00086 at the following link: https://security-center.intel.com/advisory.aspx?intelid=INTEL-SA-00086&languageid-en-fr

Intel(R) Capability Licensing Service Client software is installed and healthy, but re-key has failed. Please contact your system manufacturer for support.

INTEL-SA-00086 Detection Tool

Application Version: 1.0.0.128
Scan date: 27/12/2017 1:50:32

 

I want to know what caused below message to appear and what would be the effect of this on my laptop:

"Intel(R) Capability Licensing Service Client software is installed and healthy, but re-key has failed. Please contact your system manufacturer for support."

2 Replies
BharatSharda
1 Copper

RE: After firmware update for Intel-SA-00086, got "re-key has failed." error

Faced the same issue after updating the firmware provided by Dell for INTEL-SA-00086 on Dell Latitude 3580 model.

Can anyone assist in finding the reason for this?

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BharatSharda
1 Copper

RE: After firmware update for Intel-SA-00086, got "re-key has failed." error

Contacted Dell support for Dell Latitude 3580 model as it was under warranty and fixed with solution provided by them. Putting the solution here to be referred by someone else who faces same problem.

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I'm suspecting that there might be come compatibility issue with driver installation and manually installing drivers should resolve issue. I would request you to kindly download Intel Chipset Drivers & Firmware from our support Website (https://dell.com/support).

You can also refer below link to download requested drivers directly. Once downloaded install it in your system and share result with us.

BIOS Firmware:  downloads.dell.com/.../Latitude_3480_3580_1.5.5.exe

Intel Chipset Driver:  downloads.dell.com/.../Intel-Chipset-Device-Software_HMDR4_WIN_10.1.1.38_A05_06.EXE

Intel ME Driver: downloads.dell.com/.../Intel-Management-Engine-Components-Installer_19Y3F_WIN_11.7.0.1054_A01_01.EXE

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