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Did you run an extended (takes a couple of hours) diagnostic on the hard drive - or just the quick one?
Thank you for your message. Yes, l ran the full diagnostic Dell program that took a very long time; no problems found. I do hope there is a solution to my problem.
Thanks again, Robert.
If you have a set of recovery media (that you were prompted to make when you first turned on the system), you'll need that now. If you don't, I think you'll find only Windows 10 is an option now - Dell doesn't release recovery media for Windows 7 any longer.
You can alternatively purchase a recovery media set from Ebay, etc. for your system.
Thank you very much for your help and support. I have found and installed the recovery media you mentioned. It stopped at ‘Please select a folder with a full system backup in either C: , D: , E: or F: There was no response from any of these drive. Does that mean the original Windows 7 and the activation key is not on the laptop?
I have checked on EBay, l can purchase a Windows 7 repair boot recovery disc, and new Windows 7 software with a new key, but l am not sure whether my M301Z will accept 32 or 64 bit software.
I really do appreciate you help. Robert
Thank you very much for your help and support. My laptop is now working perfectly. Great to have someone like you to help. All the best Robert. Please close my request.