CarolF1
2 Bronze

Alienware 13 laptop-charging problem

Greetings;

Does anyone else have the problem with an Alienware 13-loose charging plug? It is loose  and the battery is not charging properly.

Carol

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3 Replies
DELL-Akshatha M
4 Tellurium

RE: Alienware 13 laptop-charging problem

Hi,

Thank you for writing to Dell Community Forum.

For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address along with the pictures of the charger port and connector.

Note: please don't mention the service tag or email id on the public forum as it contains your personal information

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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CarolF1
2 Bronze

RE: Alienware 13 laptop-charging problem

It charges, but is still loose-is this normal?

Carol

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DELL-Akshatha M
4 Tellurium

RE: Alienware 13 laptop-charging problem

Hi,

For me to better assist in troubleshooting, please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address along with the pictures of the charger port and connector.

DELL-Akshatha M
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

0 Kudos