I was playing a game last night on my Alienware 14 when it suddenly shut down. It would not turn back on and it was not out of charge. I have tried the power drain trick and it hasn't solved the problem. When I try to plug the AC adapter in, I hear a spark, the light goes off on the adapter, and near the power plug on the computer starts to smell. I believe I still have it under warranty as I got it for a present in October. Furthermore, I am unable to access Dell Support via email or chat because it doesn't recognise my service tag or my express service code.
Is there anything I can do to fix this problem, or is it completely broken? Will I be supplied a new laptop or will I have to pay for a new one out of pocket? If so is it possible to transfer my hard-drives?
Thank you for writing to Dell Community Forum.
Can you check with an alternate adapter?
Please private message us the service tag of the system in discussion.
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Unfortunately I don't have another adapter so I'm unable to try it, however I have a feeling it still wouldn't work, as the adapter lights up perfectly fine before I plug it in.
Thank you for your reply.
In this case kindly contact Alienware tech support via phone or you could email them at AWSocialmedia@Dell.com
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