Laptops General - Read Only

Last reply by 12-06-2017 Solved
Start a Discussion
2 Bronze
2 Bronze

Alienware 15 audio jack not detected

I've seen lots of posts about audio jack issues but none with my system.  I have an AlienWare 15 with Windows 10.  It won't detect the 3.5mm audio jack.  I have the Creative Sound Blaster Recon3Di driver, states it is up to date.  Tried uninstalling it an rebooting but it seems to stay installed.  When I have headphones plugged in and try to detect disabled and disconnected devices it doesn't show anything.  I can get USB headphones to work but really just want to be able to plug into the headphone jack!

Thanks for any help,

Solution (1)

Accepted Solutions
7 Gold

Hello.

I would test the audio driver, by switching the Creative SoundBlaster Recon audio driver with the Windows native audio driver. Here are 2 methods for doing that.

1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on Creative SoundBlaster Recon.
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Creative SoundBlaster Recon driver, do it again but reverse the names in steps 2 and 7.]


===============================================================================


Sometimes that procedure does not work with Windows 10, so here is another method, which involves removing all of the Creative SoundBlaster Recon driver files.


1. Open the Device Manager
2. Expand the Sound, Video & Game Controllers section.
3. Right click on the Creative SoundBlaster Recon and select to uninstall.
4. Put a check mark in the option to delete the driver software, and then ok.
5. Restart the laptop and go back to the Device Manager and check again for a Creative SoundBlaster Recon driver. Keep uninstalling & restarting until Creative SoundBlaster Recon no longer appears under Sound...Controllers and "High Definition Audio Device" (the native driver) appears in its place.


[The reason you might have to go through the process more than once is because the driver files for more than one Creative SoundBlaster Recon driver could be on the hard drive. When a Creative SoundBlaster Recon driver is removed, the next one gets installed if Windows can locate the files. Windows installs its generic driver only after all Creative SoundBlaster Recon files have been removed.]

============================================================================


If you don't hear audio through the headphone jack with either driver, then it is more likely to be a hardware issue.

Jim Coates -- 18 years on the Dell Laptop Audio boards -- since 2/6/04 

View solution in original post

Community Accepted Solution
Replies (15)
7 Gold

Hello.

I would test the audio driver, by switching the Creative SoundBlaster Recon audio driver with the Windows native audio driver. Here are 2 methods for doing that.

1. Open the Device Manager (find it in the Control Panel, or type devmgmt.msc into the search box).
2. Expand the "Sound, video & game controllers" and right click on Creative SoundBlaster Recon.
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Creative SoundBlaster Recon driver, do it again but reverse the names in steps 2 and 7.]


===============================================================================


Sometimes that procedure does not work with Windows 10, so here is another method, which involves removing all of the Creative SoundBlaster Recon driver files.


1. Open the Device Manager
2. Expand the Sound, Video & Game Controllers section.
3. Right click on the Creative SoundBlaster Recon and select to uninstall.
4. Put a check mark in the option to delete the driver software, and then ok.
5. Restart the laptop and go back to the Device Manager and check again for a Creative SoundBlaster Recon driver. Keep uninstalling & restarting until Creative SoundBlaster Recon no longer appears under Sound...Controllers and "High Definition Audio Device" (the native driver) appears in its place.


[The reason you might have to go through the process more than once is because the driver files for more than one Creative SoundBlaster Recon driver could be on the hard drive. When a Creative SoundBlaster Recon driver is removed, the next one gets installed if Windows can locate the files. Windows installs its generic driver only after all Creative SoundBlaster Recon files have been removed.]

============================================================================


If you don't hear audio through the headphone jack with either driver, then it is more likely to be a hardware issue.

Jim Coates -- 18 years on the Dell Laptop Audio boards -- since 2/6/04 

Community Accepted Solution
2 Bronze
2 Bronze

Thank you a million times! I have been pulling my hair out since my Alinware 15 decided to do the windows 10 install by itself.. I did the first set of instructions and it worked, except the PC did not ask to restart, but the driver update only took effect after I manually restarted my PC. So rather restart your PC after each attempt, it might just work

7 Gold

So rather restart your PC after each attempt, it might just work

Thanks for letting me know. I will put it in the instructions.

Jim Coates -- 18 years on the Dell Laptop Audio boards -- since 2/6/04 

2 Bronze
2 Bronze

Steps 1-5 totally worked. Thanks.

2 Bronze
2 Bronze

This worked!!!  Oh yeah!!

2 Bronze
2 Bronze

Here is how to fix Windows 10 Not Recognizing Headphones

Press Win and X keys together. You will see a list of options, from which you will have to click on Device Manager.

In the Device Manager tab, expand Sound, Video and Game controllers by clicking on the same.

In the expanded list, find your Audio Manager, right click on it and click on Update Driver Software.

A window appears as shown in the figure below. Click on Search automatically for updated driver software and follow the on-screen instructions.

Source:- merabheja.com/.../

2 Bronze
2 Bronze

Hello I tried to follow your steps on how to fix the audio jack problem but I cannot find the creative sound blaster recon anywhere. Help?

2 Bronze
2 Bronze

I tried to do your instructions but i cannot find where the creative soundblaster recon is.

7 Gold

I tried to do your instructions but i cannot find where the creative soundblaster recon is.

Hello. Which model laptop do you have?

Jim Coates -- 18 years on the Dell Laptop Audio boards -- since 2/6/04 

Top Contributor
Latest Solutions