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kidszalor1412
1 Nickel

Alienware 17/R2 - Freeze on BIOS Update

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Yesterday, after updating the Windows, the audio on my Alienware (17/R2) cannot work. Hence, I tried to download all drivers update on Dell Support website. It recommended me to update the BIOS from A06 to A09. After closing all programs and unplugged all the unnecessary devices, I started to let the update procedure happen. However, during the BIOS update, my laptop froze, fans continuously ran at max speed. I let the laptop at that situation for about 4-hours. After that, I tried for a hard reboot but cannot. Thus, I let the battery down for the laptop completely shut. Then, I tried to turn on the laptop but the screen went blank and nothing happened, even I cannot see the Alienware startup screen. My laptop looked like being bricked. 

Anyone can help me with this issue? I'm really appreciate cause I love my lap much and kinda worried. 

 

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3 Solutions

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LSUFAN51
5 Rhenium

RE: Alienware 17/R2 - Freeze on BIOS Update

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Please try the steps in the link below to see if it will make any difference;

System does not startup after a BIOS update

Also, check and see if the BIOS Recovery option tool is on the system. Please click on link below: 

BIOS Recovery options on a Dell PC or Tablet | Dell US

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LSUFAN51
5 Rhenium

RE: Alienware 17/R2 - Freeze on BIOS Update

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If none of troubleshooting steps fix the BIOS:

I suggest downloading /saving BIOS file (version 6 or 8) onto another computer, download it to a flash drive and then update BIOS to your computer. Please follow steps in link below.

How to Update Your System BIOS Using a USB Flash Drive

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LSUFAN51
5 Rhenium

RE: Alienware 17/R2 - Freeze on BIOS Update

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And....

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5 Replies
LSUFAN51
5 Rhenium

RE: Alienware 17/R2 - Freeze on BIOS Update

Jump to solution

Please try the steps in the link below to see if it will make any difference;

System does not startup after a BIOS update

Also, check and see if the BIOS Recovery option tool is on the system. Please click on link below: 

BIOS Recovery options on a Dell PC or Tablet | Dell US

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LSUFAN51
5 Rhenium

RE: Alienware 17/R2 - Freeze on BIOS Update

Jump to solution

If none of troubleshooting steps fix the BIOS:

I suggest downloading /saving BIOS file (version 6 or 8) onto another computer, download it to a flash drive and then update BIOS to your computer. Please follow steps in link below.

How to Update Your System BIOS Using a USB Flash Drive

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LSUFAN51
5 Rhenium

RE: Alienware 17/R2 - Freeze on BIOS Update

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And....

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kidszalor1412
1 Nickel

RE: Alienware 17/R2 - Freeze on BIOS Update

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Thanks so much LSUFAN51. I followed all your solutions. I tried to remove battery and older version of BIOS. All are fine now. I thought I ruined my laptop. Without you, I can't make it.

Again, I'm really appreciate for your support.

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LSUFAN51
5 Rhenium

RE: Alienware 17/R2 - Freeze on BIOS Update

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Glad to know the computer is up and running again. Thanks for the update.

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