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Romanzier
1 Nickel

Alienware 17 R2 windows 10 bsod at startup

Hi guys, i've bought an alienware 17 r2 and addedd to this 2 m2 ssd samsung 850 evo and changed ram. This is the screenshot of the technical specification:

 postimg.org/.../prxt7mhwt

this is the screen with the specification of the new ram

postimg.org/.../csrva8oq5

From when i updated the system to windows 10, in particular the new november build, pretty often when i power up my pc i get a BSOD. After the reboot, the system works fine.

I tried to format several times to understand if it was a problem of bad driver installed, but the problem still remains.

I've installed latest drivers from the website and with driver booster, but nothing changed.

I've run the memtest86 for ours but no errors at all on the ram.

I've run the bios diagnostic and nothing broken has been found, but when i try to launch diagnostics in dell support assist, the system crashes.

Those are the reports from BlueScreenView:

==================================================
Dump File         : 011616-16281-01.dmp
Crash Time        : 16/01/2016 14:08:50
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : fffff001`5140a060
Parameter 2       : 00000000`00000002
Parameter 3       : fffff800`57af48e8
Parameter 4       : 00000000`00000002
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142770
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.10586.63 (th2_release.160104-1513)
Processor         : x64
Crash Address     : ntoskrnl.exe+142770
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\011616-16281-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 321.852
Dump File Time    : 16/01/2016 14:14:10
==================================================

==================================================
Dump File         : 011716-16843-01.dmp
Crash Time        : 17/01/2016 12:48:07
Bug Check String  : 
Bug Check Code    : 0x00000139
Parameter 1       : 00000000`00000003
Parameter 2       : ffffd000`27160800
Parameter 3       : ffffd000`27160758
Parameter 4       : 00000000`00000000
Caused By Driver  : hal.dll
Caused By Address : hal.dll+27a3
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.10586.0 (th2_release.151029-1700)
Processor         : x64
Crash Address     : ntoskrnl.exe+142770
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\011716-16843-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 260.676
Dump File Time    : 17/01/2016 12:49:44
==================================================

==================================================
Dump File         : 011916-15812-01.dmp
Crash Time        : 19/01/2016 21:20:14
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : fffff799`4016ce60
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff801`2defc453
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142770
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.10586.63 (th2_release.160104-1513)
Processor         : x64
Crash Address     : ntoskrnl.exe+142770
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\011916-15812-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 332.700
Dump File Time    : 19/01/2016 21:21:27
==================================================

==================================================
Dump File         : 012016-15890-01.dmp
Crash Time        : 20/01/2016 09:58:48
Bug Check String  : SYSTEM_SERVICE_EXCEPTION
Bug Check Code    : 0x0000003b
Parameter 1       : 00000000`c0000005
Parameter 2       : fffff801`1b2a0e9a
Parameter 3       : ffffd000`20e19d20
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142770
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.10586.63 (th2_release.160104-1513)
Processor         : x64
Crash Address     : ntoskrnl.exe+142770
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\012016-15890-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 332.788
Dump File Time    : 20/01/2016 10:00:05
==================================================

==================================================
Dump File         : 012116-15390-01.dmp
Crash Time        : 21/01/2016 15:00:52
Bug Check String  : 
Bug Check Code    : 0x00000139
Parameter 1       : 00000000`00000003
Parameter 2       : ffffd000`243137d0
Parameter 3       : ffffd000`24313728
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142770
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.10586.63 (th2_release.160104-1513)
Processor         : x64
Crash Address     : ntoskrnl.exe+142770
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\012116-15390-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 294.572
Dump File Time    : 21/01/2016 16:15:58
==================================================

==================================================
Dump File         : 012216-16296-01.dmp
Crash Time        : 22/01/2016 13:50:06
Bug Check String  : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code    : 0x1000007e
Parameter 1       : ffffffff`c0000005
Parameter 2       : fffff801`0be2d429
Parameter 3       : ffffd000`26aa2468
Parameter 4       : ffffd000`26aa1c80
Caused By Driver  : NTFS.sys
Caused By Address : NTFS.sys+73880
File Description  : Driver file system NT
Product Name      : Sistema operativo Microsoft® Windows®
Company           : Microsoft Corporation
File Version      : 10.0.10586.0 (th2_release.151029-1700)
Processor         : x64
Crash Address     : NTFS.sys+dd429
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\012216-16296-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 333.860
Dump File Time    : 22/01/2016 13:56:03
==================================================

==================================================
Dump File         : 012316-16015-01.dmp
Crash Time        : 23/01/2016 18:07:14
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : ffffd001`f3647688
Parameter 2       : 00000000`00000000
Parameter 3       : fffff800`f3fccaeb
Parameter 4       : 00000000`00000002
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142770
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.10586.63 (th2_release.160104-1513)
Processor         : x64
Crash Address     : ntoskrnl.exe+142770
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\012316-16015-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 333.484
Dump File Time    : 23/01/2016 18:08:43
==================================================

==================================================
Dump File         : 012316-16687-01.dmp
Crash Time        : 23/01/2016 19:53:11
Bug Check String  : 
Bug Check Code    : 0x00000139
Parameter 1       : 00000000`00000003
Parameter 2       : ffffd000`207bf4d0
Parameter 3       : ffffd000`207bf428
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142770
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.10586.63 (th2_release.160104-1513)
Processor         : x64
Crash Address     : ntoskrnl.exe+142770
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\012316-16687-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 334.484
Dump File Time    : 23/01/2016 19:55:39
==================================================

==================================================
Dump File         : 012416-17687-01.dmp
Crash Time        : 24/01/2016 00:43:54
Bug Check String  : 
Bug Check Code    : 0x00000139
Parameter 1       : 00000000`00000003
Parameter 2       : ffffd000`26e4c520
Parameter 3       : ffffd000`26e4c478
Parameter 4       : 00000000`00000000
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142770
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.10586.63 (th2_release.160104-1513)
Processor         : x64
Crash Address     : ntoskrnl.exe+142770
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\WINDOWS\Minidump\012416-17687-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 334.284
Dump File Time    : 24/01/2016 00:45:17
==================================================

What can i do?

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2 Replies
Kyleen32
1 Copper

RE: Alienware 17 R2 windows 10 bsod at startup

i got the same laptop (alienware 17 R2) and got exactly the same crash than you.... and i think we got the same ram too (Corsair Vengeance DDR3L 1600mhz 2x8GB CL 9-9-9-24)

i dont know whats the problem .... but for me the crash only happen the first boot ...... after that no other bsod

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Romanzier
1 Nickel

RE: Alienware 17 R2 windows 10 bsod at startup

Kyleen32 i have an update that partially solved my problem:

try to start driver verifier (command prompt as admin-> type "verifier" and make start a check for all the driver present.

Make sure you will be able to enter safe mode at startup, THIS IS IMPORTANT

When i did that and i reboot, my pc crashes every time after 20 sec that windows was booted...

But dump files had more information, and turned out that the driver of my external sound card creative surround pro 5.1 was the issue. I installed a non-official driver and the problem is gone, i get bsod only when i play batman arkham night but i'm not sure that is caused by the same problem yet!

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