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Alienware 17" R4 not booting
Hi,
My Alienware R4 is less than 12 months old. I was using it this morning, then went back to open it up and had cpu lights on but no monitor. .
I performed a hard reset . Keyboard and logo lights came on, but none of the four power/processor lights on the top left of the keyboard came on.
It's my work computer - so please help!
Kind regards,
Dave
DELL-Rishi
2K Posts
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May 31st, 2017 23:00
Hi Dave,
Do you see any specific pattern on the power led? Are there any beeps?
Run the LCD bist - Turn off the system and press and hold the "D" key + power button to turn on the system and it should run the LCD built in self test - see this link for more info - http://dell.to/1SkXNrG
Disconnect the adapter and battery and press and hold the power button for 30 seconds to release any static power. Then test the system with the adapter only / battery only.
Download the service manual here if required.
Press and hold the fn key + power button to turn on the system and it should initiate the diagnostics - check for any possible beep codes.
If nothing works, then kindly upload a video on YouTube and post a link so we could review the same and advise further course of action and if required, we can book a service call based on your region and warranty.
Also, please click my DELL-username and write me a private message with the service tag and your Name for case records.
Let us know if you have any other queries.
ScreenWDave
2 Posts
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May 31st, 2017 23:00
Thanks for the response, Rishi.
I've spoken with Dell customer service, who advised of the same set of troubleshooting procedures.
They have organised a Dell representative to do a call-out in person.
Thanks for your help,
Dave
DELL-Rishi
2K Posts
0
June 1st, 2017 04:00
Hi Dave,
Thank you for the update.
I suppose the issue should be resolved after the onsite tech visit.
Should you need any info / help, contact us anytime.