I have a 1 year old Alienware 17 R2 that has a broken/problematic LCD screen -- the colors are faded and there are violet spots all over. I'm sure that this is a hardware issue (LCD screen) because when I connect it on an external monitor/TV, the display is okay.
My laptop is still covered by the warranty. I purchased this in the US and moved it here in PH -- where I am based.
How do I get support or claim warranty? I've already did the "transfer of ownership" online, contacted several Dell Support channels (including the one in India), but I've been passed from one to another without getting help.
Who do I need to call or email so that someone can help me?
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If the screen is physically broken, then it would not be covered under warranty, unless you have accidental coverage purchased with the order.
When you say PH, do you mean Philippines? If you could send me a private message with the service tag of the system and your contact details, then I could check and confirm if the warranty transfer has been complete to your current residing country or not. And we could also confirm your warranty info.
Could you also write a detailed description of the issue? Also, post a screenshot of the issue?
Keep us updated.
Additional pictures and information have been sent to you via PM. Please have someone contact me in order to process my warranty claim.
Even if you have the warranty transferred, it's not going to cover the screen replacement - this is impact damage to the LCD itself, which will be considered accidental damage.