unforgiven91
1 Copper

Alienware m17x AC Adapter chord (that runs into the laptop) only works when turned a certain way.

I received my m17x in early February. Since then i have enjoyed months of flawless gaming, but recently my adapter has been acting up on me. As i sit here now, my AC adapter keep losing power when i adjust the chord slightly (its on my lap... yes my legs are burning, just a bit). I don't feel inclined to call support because I don't want to talk to "Bob" or whatever his name is. But my question is

 

Will Dell replace my AC Adapter if my Laptop is under warranty?

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1 Reply
8 Krypton

Re: Alienware m17x AC Adapter chord (that runs into the laptop) only works when turned a certain way.

Yes, the adapter is warranted. See if you can borrow a similar supply to teat with. If not, call Dell.

It may be the power socket on the system board and not the power supply. This is a common failure mode. The DC sometimes can be resoldered, but this is not trivial. Replacing the system board is ~$400.

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