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18757

August 12th, 2013 09:00

Any new developments on L502x hard lock?

I actually let it hard lock for a good thirty minutes (felt like torturing a small animal) and this is what I found

Windows

Summary
Video hardware error

Date
‎26/‎05/‎2013 1:03 PM

Status
Not reported

Description
A problem with your video hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105

Files that help describe the problem
WD-20130526-1303.dmp
sysdata.xml
WERInternalMetadata.xml

Extra information about the problem
BCCode: 117
BCP1: FFFFFA80091524E0
BCP2: FFFFF88004962010
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
 
Are there any workarounds for this? I assume my GPU is fried.

8 Wizard

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47K Posts

August 12th, 2013 10:00

The issue is overheating. Could be cat hair or dust bunnies in the fans and heatsink.


25 Posts

August 12th, 2013 10:00

Is there a workaround? Like bag of frozen peas under the laptop or something? lol

Or should I just leave it since it is being recorded?

This was one of the rare instances where it was recorded normally I'd have to restart the computer. because it's a full lock up audio and video.

25 Posts

August 12th, 2013 10:00

Alright, thanks I cleaned it awhile ago - the heatsink was black,  don't know if it's supposed to be like that or not. I will work to keep it cool. Thanks!

807 Posts

August 12th, 2013 10:00

It's might also be a driver / software issue

Driver conflict - GPU, Audio etc

Corrupt Registry

Corrupt System Files - run System File Checker

Try different Video drivers

Does it happen in Safe Mode (F8)

8 Wizard

 • 

47K Posts

August 12th, 2013 10:00

Description

A problem with your video hardware caused Windows to stop working correctly.

main issue is a Kernel-Power error.

frequent freezes when "gaming"  = GPU overheating.

BCCode 117 this is a TDR Crash

The difference between 116 (VIDEO_TDR_ERROR)

and 117 (VIDEO_TDR_TIMEOUT_DETECTED), is:

0x116 = video driver is unable to recover; system BSOD
0x117 = indicates that the display driver failed to respond in a timely fashion.

However, video driver ultimately does recover; records a "Live Kernel Event"


25 Posts

August 12th, 2013 10:00

Kept a hardware monitor open and ran my usual game. GPU only reached 74*C before it stopped responding, and CPU only hit 85*C BIOS issue?

25 Posts

August 12th, 2013 11:00

Nope it's an l502x which uses an integrated geforce 525m

8 Wizard

 • 

47K Posts

August 12th, 2013 11:00

Intel® HD Graphics 3000 is part of the Intel® Core™ i5-2410M Processor

ark.intel.com/.../52224

The HD 3000 is the integrated piece.  The GT525 is a discrete NVIDIA GPU.

The Geforce108 core of the GT 525M is related to the Geforce100 core found in the GeForce GTX 480M and offers 96 shaders and a 128 Bit memory bus for Dedicated DDR3 VRAM.

807 Posts

August 12th, 2013 11:00

So there's no Intel HD3000 in there?

25 Posts

August 12th, 2013 11:00

It uses the HD3000 display adapter.

807 Posts

August 12th, 2013 11:00

Yes...which is the integrated graphics! The Nvidia chip is a seperate chip soldered onto the mainboard. Suggest you read your manual again. Install the latest drivers for both the Intel HD3000 and Nvidia GPU

8 Wizard

 • 

47K Posts

August 12th, 2013 11:00

Fairly Sure the XPS L502x comes with a 2.3GHz Core i5-2410M CPU, an Nvidia GeForce GT525 GPU, 4GB of RAM, and a 500GB, 7,200rpm hard drive.

807 Posts

August 12th, 2013 11:00

Integrated?

Don't you run a separate (discrete) Nvidia chip?

25 Posts

August 12th, 2013 11:00

System file check was ran, no violations were found. it's an integrated gpu so I'm not sure how I would run different video drivers. and I have nothing that runs offline to check it in safe mode.

25 Posts

August 20th, 2013 09:00

Okay so if I just go to the device manager and disable the 525m it will just run off the intel graphics 3000 (which i notice clocks higher anyway) and it should work?

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