Silleryee
1 Nickel

Re: Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

It could well be that's where the problem lies. I'd give CS a call maybe? In the first page of this thread I posed a link that tells you the production process of a notebook. It is quite interesting even though it is a few years old. I reckon the process is more or less the same though. Fingers crossed you get yours before the EDD emoticon.Smile.title

Alienware Aurora
Bios A10 ~ Intel Core i7-920 (2.67Ghz) 
6 gig DDR3-1333 ram
Nvidia GTX 460
Killer Xeno Pro Network Card
Windows 7 Home 64-bit 

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Highlighted
llibeer
1 Copper

Re: Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

I love Dell and have worked with them for the past 20 some years.  However, I have to reply to your post saying I totally do not agree with you about purchasing thru an online rep.  On one of my purchases, I did the same as you: I purchased via the rep because I had some questions that I needed answered and it was just easier to go ahead and order.  Well, we had problems with that order and I contacted the sales rep who told me to wait for 2-3 weeks before we could get our missing item.  When that didn't happen, I tried to contact him again - via email and by telephone.  I never got an answer back.  I tried to contact his supervisor (info was on email from him) and I never heard back from the supervisor either.  Now, it's been months later and we still have not received the item.  This was not a major item, thank goodness (it was just a set of speakers).  Had it been anything more serious, it could have been disastrous.  I'm very disappointed in Dell and wonder if we'll purchase anything else from them (I buy for a business).  We'll see.

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Mat Riley
1 Nickel

Re: Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

UPDATE>>>>>>>>>>

 

 

checked order status at 07.30am and its shipped. Carrier is UPS but the tracking number i have isnt working, maybe i just need to give them some time to get it moving .

how you guys getting on with your orders?

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stacker1970
1 Copper

Re: Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

UPDATE>>>>>>>>>>

 

 

checked order status at 07.30am and its shipped. Carrier is UPS but the tracking number i have isnt working, maybe i just need to give them some time to get it moving .

how you guys getting on with your orders?

 

Really pleased for you!:emotion-2:

I called Dell yesterday as mine is still 'work in progress' and was told they are awaiting stock for one component and that they would call me on Monday with an update.

I was also told delivery usually takes around 3 days from when items are shipped.

Hopefully that means you will get yours Wed/Thurs next week.

I'll keep my fingers crossed for you.

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stacker1970
1 Copper

Re: Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

UPDATE!

Should have checked my order status before replying.

I hadn't bothered to check with Dell telling me they were awaiting stock.

Anyway, mine has now changed to 'In production'

Yippeeeeeee!

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Silleryee
1 Nickel

Re: Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

YAY Shouldnt be too long for you then Stacker. Mine was still in production last night. Just checked again now and just like Mat, it says it has been shipped emoticon.Smile.title Walsh Western is the carrier. No tracking number comes up for me though for some strange reason. Also my EDD got changed on Weds to the 7th Dec from the 22nd Nov. Very strange, packing slip also doesnt list my address as the delivery. Will have to keep checking the page anyway for a tracking number.

Fingers crossed Stacker's gets shipped next week emoticon.Smile.title Will post when mine arrives

Alienware Aurora
Bios A10 ~ Intel Core i7-920 (2.67Ghz) 
6 gig DDR3-1333 ram
Nvidia GTX 460
Killer Xeno Pro Network Card
Windows 7 Home 64-bit 

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dhario
1 Copper

Re: Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

mine shipped yesterday 11/19 and is anticipated to arrive on Tuesday 11/23 (originally intended for 11/22). If its shipped on Friday and i chose Next business Day, doesn't that mean Monday? looking forward to getting my laptop. 

 

BTW I checked the order status midday Friday and it indicated shipped, the tracking number didn't show up until that evening. I suspect the EDD slipped due to 5-7 window and Thanksgiving, if you're in the US. 

 

I'll post when mine arrives. 

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Silleryee
1 Nickel

Re: Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

That's good news Dhario, another that's on it's way emoticon.Smile.title I'm not in the US, I'm in the UK but if I was, I could see why the EDD was slipped due to Thanksgiving. Hmm the plot thickens! I guess I could call them and find out but TBH, I've really had enough with calling CS to last me a lifetime!

Just out of interest though, have any of you recieved an e-mail yet about the product being shipped? Just wondering as I have had no other e-mails apart from the acknowledgement one.

Alienware Aurora
Bios A10 ~ Intel Core i7-920 (2.67Ghz) 
6 gig DDR3-1333 ram
Nvidia GTX 460
Killer Xeno Pro Network Card
Windows 7 Home 64-bit 

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dhario
1 Copper

Re: Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

y - i couldn't figured out why mine was delayed and extra day when it shipped on a friday. not sure what the situation is on your end. 

i did receive an email about the product being shipped. i received my shipped notification email around 10.30pm on the day it shipped. which was about 10.5 hrs after the order status page indicated the product had shipped. i did notice you had to check a box on the order status page to be notified when the product shipped, i decided to go ahead and click the link, although i would've expected this would be standard given the lead times...

best of luck

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Mat Riley
1 Nickel

Re: Anyone ordered a new XPS15 or XPS17 Laptop & got it yet?

Just got aNOTHER EMAIL NOW COMMING MONDAY 22ND BETWEEN 9 AM AND  6PM OH LUCKY ME

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