NICK013
1 Copper

Re: Ati mobility Radeon HD 5470 video driver problems

Same thing, spend 2 hours with Dell over the phone de-installing thenre-installing new drivers straight from ATI.  Then the problem re-appeared (less frequently) some of the time my laptop goes to standby mode and re-awake.  Dell solution, ship my laptop for evaluation - leaving me without a working tool.  My solution, shutdown and restart.

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king5234
1 Copper

Re: Ati mobility Radeon HD 5470 video driver problems

These customer care , aren't understanding r problem. Or maybe they do understand it, and just showing a deaf ear..:( Cause I think they know the problem very well and maybe they r working on it, maybe by getting a new Bios. I hope they do it soon. Or maybe the only solution is to replace the Motherboard with minor changes, in which case I think thats a hell a lot of work, so thats the reason for the deaf ear. 🙂

My solution is staying with the old Bios, and never let ur laptop sleep or and if does , the moment ur laptop is back, restart or hibernate it before logging in ..:)

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abmarks
1 Copper

Re: Ati mobility Radeon HD 5470 video driver problems

Hampton-

FWIW I have a 1558 / i7/ 8gb/ 500gb HDD win 7 home premium 64 bit.   I'm getting the never ending kernel41 spontaneous shutdown error.  At this poitnt we are on mobo 2 and also just replaced just about every other part inside the machine today... we'll have to see if it solved the problem.

However, I wanted to respond to your post sine I Am also having an HDMI issue, though it's for me a much more tricial one than the shutdowns.

Currently I run my 1558 with 2 external displays, one connected to the VGA port, one connected to the HDMI.  The VGA monitor works well enough (apart from not loving the signal quality, but heck , I'm stuck using VGA on it due to port limitations.   However, my HDMI monitor has issues.  Periodically it just goes black for one to three seconds and then comes back.  From everything I've read, this is probably a handshaking issue within HDMI between the PC and te monitor. I did a lot of readig over at the AVS forums where the video geeks are hanging out and they convinced me that the problem really lies within HDMI's nature itself, and not something I can blame on Dell.   (More likely, if there is blame to be had it's on teh ATI drivers.

 

Also, I have a sound problem, which is exacerbated running sound through HDMI, where sounds lag a bit or come on slowly. It's likely that this is also due to HDM handshaking etc or sound drivers, but not a hardware solution.

I get that you are a 15 year engineer, but if you aren't an HDMI guru you might want to do some HDMI research. Evidiently (and it was news to me when I Found out as I hadn't used HDMI before this) HDMI is by no means rock-solid in terms of getting all devices to properly talk to each other. (something about EDID information I believe)

Might be worth some research on your part- I don't think Del is going to solve that for you- I tried to get the mto work on my HDMI issue and they sis squaddoosh for me.

 

 

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jjyar
1 Copper

Re: Ati mobility Radeon HD 5470 video driver problems

This is interesting. I have no problems with HDMI except the fact that HDMI apparently wont work with earphones on the computer. Its the VGA that keeps switching back between the LCD and the computer. I hesitantly updated to the latest ATi driver (recommended by microsoft's windows 7 solution finder) from the ATi website which is driver version 8.801.0.0. No change. The original ATi driver that came with the computer did not have that problem, but froze the computer coming out of sleep. I never had this many problems with a Dell computer. I am starting to suspect it's because of the windows being 64 bit. I don't see any comments by 32 bit windows users.

I notice that all the computers buses, video board etc etc are described as being 32 bit. Could that be a part of the problem? 64 bit software on a 32 bit computer?

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Re: Ati mobility Radeon HD 5470 video driver problems

hi,

i have having absolutely the same problem, Why Dell has designed such a stupid laptop....which creates hell a lot of problems

here is the story

1. I believe Studio 1557, 1558 is total failure

2.The bios update Dell gives solves the old problem & creates a new one.

3. I bought my laptop for my higher studies & am out of my country now, i dont know how to resolve this problem.

4. The laptop becomes unstable most of the times, when playing on-line videos, even sometimes playing music in winamp

5. I could not even able to use skype video chat, Once skype call is started, my laptop becomes unstable & shutsdown within few minutes. I am seriously hit by this problem.

My config :

Studio 1558, 4GB RAM, Core - i3, ATI 5740 graphics card, 500GB hard disk.

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dgkpcon
5 Tungsten

Re: Ati mobility Radeon HD 5470 video driver problems

http://www.hardwareheaven.com/modtool.php 

Download the latest desktop version driver,then use the ATI mobility MOD above,to convert and install,see if this driver fixes the problem.

 

Remember download the DESKTOP version of your driver from AMD's site(NOT the laptop version).Follow the MOD exactly as is DO NOT skip ANY steps or try(think you can) shortcuts doing this.

E1705 T7400 2.16Ghz / Vista Home Premium SP2 / 17" LG WUXGA 1920 X 1200 / 4GB 667Mhz Geil Ram w/Heatspreaders / Western Digital Scorpio Black 500GB 7200RPM / 500GB 7200RPM My Book / Nvidia Geforce Go 7900GS 256MB / Toshiba DVD/CD+/-RW DL / Intel 4965 A/B/G/N / 355 Bluetooth 2.0+EDR / Pinnacle Pro HDTV USB Tuner / Pinnacle Ultimate HDTV USB Tuner / Sound Blaster Audigy Advanced MB / Sound Blaster X-Fi Extreme Audio Notebook / Logitech G51 Surround Sound Speakers / 2-NB-MA01 Notebook Coolers / 3D Mark06 5446 / Driver v.174.31 /

XPS M1730 Saphire Blue X9000 @ 3.2 / Vista Home Premium SP2 / 17" WUXGA 1920 x 1200 / Matshita BD\DVD Combo / 8GB 800Mhz Geil RAM / 500GB>200GB 7200RPM / 9800M GTX SLI / AGEIA PhysX Accelerator / Intel 4965 / 355 Bluetooth / 5700 Mobile Broadband / 3D Mark06 16250 /Driver 275.50 beta

XPS Gen 4 Desktop>being rebuilt

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jjyar
1 Copper

Re: Ati mobility Radeon HD 5470 video driver problems

The webpage you suggest does not seem to offer support for the mobility Radeon HD 5470 which is what we are discussing here

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Highlighted
jjyar
1 Copper

Re: Ati mobility Radeon HD 5470 video driver problems

I downloaded and installed the latest catalyst software suite dated 2/15/2011 from the AMD website and it seems to have fixed the display switching problem. Displays don't switch back and forth between lcd tv and notebook display anymore with the regular video cable connection. HDMI connection never had problems. Everything Works fine so far.

Link: http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx

Deepdset1
1 Copper

Re: Ati mobility Radeon HD 5470 video driver problems

This is a little late but I got my Studio 1558 AMD HD 5470 (has the latest drivers) and the BIOS is A11 - on 24 August 2010. It runs an i7 Q840 2X 1.87GHz., 8GB RAM

Windows7 Pro 64-bit - XP SP3 32-bit hybrid.

Running a 24inch LCD main monitor with a 17inch second monitor.

Other then the thing restarts by itself after running for several hours it seems to work fine. And I am trying to find out why that is. Anybody else have that issue?

I have not tried sleep mode for a while but I seem to remember that it would not come out of sleep. Maybe that is why I don't use it.

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king5234
1 Copper

Re: Ati mobility Radeon HD 5470 video driver problems

I hope the new update for Windows7 "Service Pack 1", might solve most of our Issues. 🙂

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