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Last reply by 10-20-2015 Solved
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2 Bronze
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79943

Audio/Microphone on Inspiron 15 laptop not working post upgrade to Windows 10

I have a Inspiron 15 bought mid 2013 with Windows 8 and little used. I have just upgraded to Windows 10 and the upgrade was swift and easy.

Since the upgrade the microphone at full volume can barely be heard (my contacts on Skype cannot hear me at all).

I have tried installing the latest Realtech driver and also the Microsoft driver for this device, but neither make any difference; I have now returned the the original driver pending getting some advice.

It seems that this is a common problem with Windows 10 because there is a lot of similar problems being aired on the Microsoft support forums.

Has anyone got a fix please?   Waiting ;-)

Graham

Solution (1)

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2 Bronze
2 Bronze
13566

You're not alone as apparently lots of us have this problem. Short term fix is to change the driver from Realtek to the generic Microsoft HD Audio Device in Device Manager. The long term fix is going to take Dell+ Realtek+Microsoft to recognise the problem and fix the drivers.  

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Replies (12)
2 Bronze
2 Bronze
13429

Exactly the same problem.......installed latest realtek drivers 2.79 version for Windows 10 all to no avail Cortana just can't hear me!!!

2 Bronze
2 Bronze
13429

Dude same thing. My microphone stopped working as soon as i shifted to wndows 10 from windows 8.1.

Even my revert period is over now.

Please help.

7 Plutonium
13566

Even my revert period is over now.

You can still recover Win8.1 by using the recovery media you created when you first started the laptop. If you did not create the recovery media this page explains a way to get 8.1 back, although I'm not sure it works after installing Win10..

This page explains how to undo the Win10 installation for those still within the 30 day escape period.

Jim Coates -- 18 years on the Dell Laptop Audio boards -- since 2/6/04 

2 Bronze
2 Bronze
13567

You're not alone as apparently lots of us have this problem. Short term fix is to change the driver from Realtek to the generic Microsoft HD Audio Device in Device Manager. The long term fix is going to take Dell+ Realtek+Microsoft to recognise the problem and fix the drivers.  

2 Bronze
2 Bronze
13566

But is Dell or Microsoft listening?   Hello out there................

2 Bronze
2 Bronze
13566

This morning I emailed pctech@realtek.com with all the detail. If only to try and make sure Realtek are aware of the problem as well.

2 Bronze
2 Bronze
13566

I did not realize my mic stopped working with the upgrade to Win10. I managed to do a voice recording this morning, but before it worked it said Windows needed permission to access my mic. Now it doesn't work with Skype or Magic Jack. I'm going to try this generic driver you mention here.

2 Bronze
2 Bronze
13566

The generic driver didn't work for me either. I'm giving up on it for now, but I'll be excited to hear when they come up with a solution. Glad I'm not the only one with this problem.

2 Bronze
2 Bronze
13566

No, they ARE NOT listening.  I'm so disappointed in Dell.  Why are they not even admitting that they apparently have no intentions on upgrading the drivers.  I now have to use an external headset with a microphone to use Skype.  What is wrong with Dell?  I'm really disappointed and shocked that this is still acceptable in 2015.  This reminds me of the 90's!!!  

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