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al123456
1 Copper

Audio drivers are not installed

I'm using a Dell XPS 12Q33 and for some reason, the audio drivers seem to have vanished. I tried downloading it from the Dell website and install it, but I get a message saying that it failed and that "A problem occurred installing this update package"

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5 Replies
Jim Coates
6 Gallium

RE: Audio drivers are not installed

Dell XPS 12Q33

Could you confirm the model number. Not XPS 12 9Q33?

Which operating system is installed on it?

Jim Coates -- 15 years on the Dell Laptop Audio boards -- since 2/6/04 

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Community Manager
Community Manager

RE: Audio drivers are not installed

hi al123456,

Thanks for posting.

Have you tried installing the drivers manually?  http://dell.to/2w1GWcX

Also, try reinstalling the chipset drivers as well.


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
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al123456
1 Copper

RE: Audio drivers are not installed

Dell XPS 12-9Q33. Windows 10.

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al123456
1 Copper

RE: Audio drivers are not installed

By installing it manually, do you mean downloading the driver from the Dell website and installing it? Then yes, I have.

And when you say the chipset drivers, is that the Intel(R) 8 Series Chipset Family SATA AHCI Controller listed under IDE ATA/ATAPI controllers in device manager?

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Community Manager
Community Manager

RE: Audio drivers are not installed

Yes, download the driver on to a usb key, then install it rather than using the download option on the website.  


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


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