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Audio on Latitude e5540
Since update to Windows 10 I have one laptop that the sound does not work. Troubleshooting says"Generic Audio Driver" --Not Fixed. I have installed the latest updated driver. I have 50 of these same models that are working perfectly. No maintenance or parts have been worked on or replaced. What is my next step in resolving this issue?
Anonymous
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September 22nd, 2016 04:00
Hi,
Thank you for writing to us !
The one system which has the audio issue and you have reinstalled the drivers for that system are you able to check if there is a yellow exclamation mark next to the audio driver in device manager .
Also check if you are able hear the windows start up sound and try using a headphone/external speaker to check for audio.
Kindly private message the service tag and email address.
Thanks
Robin