Audio video players have intermittent buzzing/freeze for 1-2 sec - Dell Vostro 5470 Win 8.1

I have a XPS 17 (L702X, Early 2011) and removed Dell Assist. This resolved this issue.

I cannot download the fix. I get " Access Denied" message. How can I overcome it?

Hello. Here is what has happened so far:

> Around Feb 10 -- Dell released the buggy SupportAssist software

> Feb 12 -- forum member wildmanyeah posted a solution, to remove SupportAssist and Support Agent

> Around Feb 17 a Dell employee Aniruddha S began posting invitations for people to e-mail him or her a request for a "hotfix". He/she indicated that it was to be tested that way before release for "wide distribution", so it sounds like a beta version.

> a Dell moderator, Chris M, posted a link on the Alienware Club board to the hotfix.

> On Feb 18 another forum moderator, Terry B, posted a link on this board to Chris M's link.

> Then I posted a link in this thread to Chris M's link.

> A day or so later Chris M changed his post to say "Pending", and removed his link to the hotfix.

> Then Chris M edited my post removed my link, but Terry B's link is still up and unchanged.

> Feb 22 in the a.m., if you click on Terry B's link to Chris M's post, now it says "Access Denied".

Who know what's going on with Dell. I'd say either intramural infighting or buggy "hotfix", so for now your best bet is to remove SupportAssist.

Is there anyway you can share this information with me;

While you are waiting for Dell to get out a solution to the issue caused by SupportAssist, you can go into Control Panel>Programs & Features and look for Dell SupportAssist and Dell Support Agent and remove both programs.

Literally dozens of people have posted saying that doing that fixed the problem, but a few have said it did not fix it for them.

Wow, uninstalling these components seems to have fixed the extremely annoying intermittent buzzing that started up recently.  

Thanks!  I searched all over trying to figure out what happened, but this appears to be the problem.  Much appreciated.

Keith

I have a Vostro.  I removed Dell Assist as well, it resolved the problem.  :emotion-2:

I too have had this annoying problem that started in the last month. I attempted solution searches of the Internet without any success. Tried changing numerous audio settings and disabling enhanced sound effects without success. Downloaded newer drivers, still no success.

I was thinking that it must be a hardware problem and was contemplating replacing the sound system or laptop. Then I see this thread and uninstall both Dell support assist programs and voila, problem solved.

The suspicious part of me wonders how Dell could allow this problem to continue... I was seriously thinking about throwing money at this problem and it was a software problem directly traceable to Dell. Hmmmm...