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2 Bronze

BATTERY HEALTH UNABLE TO RETRIEVE

HI MY LAPTOP DELL15 3521 MODEL HAVING PROBLEM WITH BATTERY .I  RAN DIOGNASIS IN BIOS MODE SHOWS ERROR CODE AND VALIDATION NUMBER.LAPTOP RUNS WITH THE HELP OF ADAPTER ONLY.HERE IAM ATTACHING PICS OF DIOGNASIS SCREEN.

AFTER COMPLETED DIOGNASIS TEST DISPLAYS THIS SCREEN

PLEASE HELP ME THIS ISSUE ITS PROBLEM WITH

THIS ERROR CODE DISPLAYS IN DELL SITE

PSA NA

ePSA 2000-8016

Diagnostics - Battery - unable to retrieve battery health

Make sure that the battery is properly seated and rerun the diagnostics.

  • Reseat the Battery
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • If the diagnostics still results in an error code, visit our ePSA online tool. <ADMIN NOTE: Broken link has been removed from this post by Dell>
    You can get more information on possible resolutions to your issue and even get a part dispatched if needed.

    THOSE ALL ABOVE THINGS I TRIED STILL SAME PROBLEM AND ERROR IT DISPLAYS.FINALLY LAPTOP NOT WORK WITH BATTERY IT'S WORK WITH AC ADAPTER ONLY.WHATS PROBLEM I CANT UNDERSTAND...HARDWARE OR BATTERY

PLEASE HELP ME

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9 Replies
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5 Tungsten

RE: BATTERY HEALTH UNABLE TO RETRIEVE

Hi NBKSURE 

Thanks for writing to us. 

What is status of battery in BIOS and also inside windows? 

If re-seating the battery and updating the BIOS didn't help , then it looks to be a problem with the battery. 

If feasible, please try this battery on another machine or this another battery (only if possible).

Also do let us know the status of the ac adapter in BIOS. 

Do provide us your system tag#, email address and name via private message,by clicking on my name in blue and then select send a private message

Regards

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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5 Tungsten

RE: BATTERY HEALTH UNABLE TO RETRIEVE

Hi We are awaiting your response.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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2 Bronze

RE: BATTERY HEALTH UNABLE TO RETRIEVE

Another means to check battery health is to download (free) HWMonitor.  If you open and go to the bottom it doesn't tell you of issues, per se, but it will show you the wear level and how much charge your battery can still hold.  It also displays the original design capacity that the battery is reporting.

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2 Bronze

RE: BATTERY HEALTH UNABLE TO RETRIEVE

Hi

 Hema


  my laptop charger status in bios mode is shown by below pic.please find yellow box represents adapter status.i think this situation not problem with adapter

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2 Bronze

RE: BATTERY HEALTH UNABLE TO RETRIEVE

hi hema u r asking about adapter status in BIOS mode

please find in this pic:

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2 Bronze

RE: BATTERY HEALTH UNABLE TO RETRIEVE

hi already i retrieved battery status using windows command mode.i will give u my battery details pls tell me that battery damaged r not.

Battery:Battery Information
Battery ID 0F31SANYODELL 4WY7C3BB
Manufacturer SANYO
Serial Number 0F31
Chemistry LiIo
Long Term 1
Sealed 0
Design Capacity 41440
Last Full Charge 21978
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2 Bronze

RE: BATTERY HEALTH UNABLE TO RETRIEVE

hi hema just now iam giving reply that adapter status.And iam retrieving battery status in windows using command prompt.i will give that battery information,may be it helps to identify the battery condition

Battery:Battery Information
Battery ID 0F31SANYODELL 4WY7C3BB
Manufacturer SANYO
Serial Number 0F31
Chemistry LiIo
Long Term 1
Sealed 0
Design Capacity 41440
Last Full Charge

21978

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5 Tungsten

RE: BATTERY HEALTH UNABLE TO RETRIEVE

Hi, Looking at the status, the battery looks to be fine, it could be a loose connection between battery and motherboard . As the battery is charging fine and is powering up the laptop, we feel there is nothing to worry about.
meanwhile is it possible for you to try this battery on another machine?? and then run the test again.
Also please run the online diagnostics tool from our support site and check if it comes up with same error.

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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5 Tungsten

RE: BATTERY HEALTH UNABLE TO RETRIEVE

Hi Do let us know if you tried the steps as suggested

DELL-Hemalatha P
Social Media Support
#IWork4Dell
Dell Support Videos 
Drivers and Downloads

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