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BIOS fails before it starts OptiPlex 9020 (APPCRASH)

I am trying to flash the BIOS on an OptiPlex 9020. I am logged in with an admin account and am running the exe with elevated privileges. I am currently running version A06 and have tried updating to A07, 8, and 9 all to no avail. OS is WIn7 ent.

Below is the report from the app crash.

Version=1
EventType=APPCRASH
EventTime=130761651836882594
ReportType=2
Consent=1
UploadTime=130761652435110644
ReportIdentifier=cda22adf-fafa-11e4-a449-b8ca3ab79fbb
IntegratorReportIdentifier=cda22ade-fafa-11e4-a449-b8ca3ab79fbb
WOW64=1
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=O9020A09.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=00000000
Sig[3].Name=Fault Module Name
Sig[3].Value=O9020A09.exe
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig:emotion-14:.Name=Exception Code
Sig:emotion-14:.Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000352a8
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7601.2.1.0.256.4
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=0a9e
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=0a9e372d3b4ad19135b953a78882e789
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=0a9e
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=0a9e372d3b4ad19135b953a78882e789
UI[2]=C:\Dell_BIOSUpdates\OptiPlex 9020\O9020A09.exe
LoadedModule[0]=C:\Dell_BIOSUpdates\OptiPlex 9020\O9020A09.exe
LoadedModule[1]=C:\Windows\SysWOW64\ntdll.dll
LoadedModule[2]=C:\Windows\syswow64\kernel32.dll
LoadedModule[3]=C:\Windows\syswow64\KERNELBASE.dll
LoadedModule[4]=C:\Windows\syswow64\USER32.dll
LoadedModule[5]=C:\Windows\syswow64\GDI32.dll
LoadedModule:emotion-14:=C:\Windows\syswow64\LPK.dll
LoadedModule[7]=C:\Windows\syswow64\USP10.dll
LoadedModule:emotion-29:=C:\Windows\syswow64\msvcrt.dll
LoadedModule[9]=C:\Windows\syswow64\ADVAPI32.dll
LoadedModule[10]=C:\Windows\SysWOW64\sechost.dll
LoadedModule[11]=C:\Windows\syswow64\RPCRT4.dll
LoadedModule[12]=C:\Windows\syswow64\SspiCli.dll
LoadedModule[13]=C:\Windows\syswow64\CRYPTBASE.dll
LoadedModule[14]=C:\Windows\system32\IMM32.DLL
LoadedModule[15]=C:\Windows\syswow64\MSCTF.dll
File[0].CabName=AppCompat.txt
File[0].Path=WER84F7.tmp.appcompat.txt
File[0].Flags=65538
File[0].Type=5
File[0].Original.Path=C:\Users\USERNAME\AppData\Local\Temp\WER84F7.tmp.appcompat.txt
File[1].CabName=WERInternalMetadata.xml
File[1].Path=WER8517.tmp.WERInternalMetadata.xml
File[1].Flags=65538
File[1].Type=5
File[1].Original.Path=C:\Users\USERNAME\AppData\Local\Temp\WER8517.tmp.WERInternalMetadata.xml
File[2].CabName=memory.hdmp
File[2].Path=WER8538.tmp.hdmp
File[2].Flags=2097152
File[2].Type=3
File[2].Original.Path=C:\Users\USERNAME\AppData\Local\Temp\WER8538.tmp.hdmp
File[3].CabName=minidump.mdmp
File[3].Path=WER8567.tmp.mdmp
File[3].Flags=2162690
File[3].Type=2
File[3].Original.Path=C:\Users\USERNAME\AppData\Local\Temp\WER8567.tmp.mdmp
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=O9020A09.exe
AppPath=C:\Dell_BIOSUpdates\OptiPlex 9020\O9020A09.exe

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1 Reply
8 Krypton

RE: BIOS fails before it starts OptiPlex 9020 (APPCRASH)

You might want to try asking your question in the Desktop forum.

This is the Laptop forum.

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