andrey.rusov
1 Copper

BSOD after memory upgrade on Dell Inspiron 15R 5537

Hello.

Few months ago I updated to Windows 10. I've upgraded memory in my laptop Dell Inspiron 15R 5537. I've installed 2 sticks CRUCIAL CT102464BF160B. As I see it must be compatible with my laptop. But after that my laptop started to fall into BSOD. What should I do now?

Thanks, 

Andrey.

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6 Replies

RE: BSOD after memory upgrade on Dell Inspiron 15R 5537

Hi, 

Thank you for writing to us!

We would suggest you re-seat the RAM and check if the same happens .

Also provide us with the service tag and email address.

Thanks

Robin

DELL-Robin D
Social Media Support
#IWork4Dell

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aklee
2 Bronze

RE: BSOD after memory upgrade on Dell Inspiron 15R 5537

Also run Memtest86+ to make sure the RAMs are error-free.

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andrey.rusov
1 Copper

RE: BSOD after memory upgrade on Dell Inspiron 15R 5537

Hello, the problem still exists so I have to come back to solving it. I tried to re-seat the RAM modules - no changes. What is service tag?

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andrey.rusov
1 Copper

RE: BSOD after memory upgrade on Dell Inspiron 15R 5537

Hi, this is the working laptop of my collegue so I can't take  for a long time. I run memtestx86 tool, wait untill first run will be finished - no any errors.

Thanks,

Andrey.

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Highlighted
aklee
2 Bronze

RE: BSOD after memory upgrade on Dell Inspiron 15R 5537

Can you take a screenshot of the BSOD?

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andrey.rusov
1 Copper

RE: BSOD after memory upgrade on Dell Inspiron 15R 5537

Hi,

I forgot to close this thread - I've changed RAM modules in the shop. Now it works good.