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BSOD after memory upgrade on Dell Inspiron 15R 5537
Hello.
Few months ago I updated to Windows 10. I've upgraded memory in my laptop Dell Inspiron 15R 5537. I've installed 2 sticks CRUCIAL CT102464BF160B. As I see it must be compatible with my laptop. But after that my laptop started to fall into BSOD. What should I do now?
Thanks,
Andrey.
Anonymous
5 Practitioner
5 Practitioner
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June 16th, 2016 07:00
Hi,
Thank you for writing to us!
We would suggest you re-seat the RAM and check if the same happens .
Also provide us with the service tag and email address.
Thanks
Robin
aklee
35 Posts
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June 16th, 2016 19:00
Also run Memtest86+ to make sure the RAMs are error-free.
andrey.rusov
4 Posts
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July 28th, 2016 06:00
Hi, this is the working laptop of my collegue so I can't take for a long time. I run memtestx86 tool, wait untill first run will be finished - no any errors.
Thanks,
Andrey.
andrey.rusov
4 Posts
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July 28th, 2016 06:00
Hello, the problem still exists so I have to come back to solving it. I tried to re-seat the RAM modules - no changes. What is service tag?
aklee
35 Posts
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August 8th, 2016 18:00
Can you take a screenshot of the BSOD?
andrey.rusov
4 Posts
1
August 8th, 2016 23:00
Hi,
I forgot to close this thread - I've changed RAM modules in the shop. Now it works good.