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Backing up files in a Library on Windows 7

To who it may concern,

A friend of mine has asked me to backup some of her files to an external drive and reformat her laptop which she is going to donate.

However, the files are located under the Libraries directory tree and the copy command using the Windos interface gets stuck on one particular file and hangs.

I am trying to backup the files using the command prompt, but, xcopy doesn´t work. Any suggestions?



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