Unsolved
This post is more than 5 years old
2 Posts
0
875
Backlit
Hello,
I currently have a dell inspiron 15 5000 series laptop, and its been a while since my backlit key board has stopped working, the quick set says that there is no backlit keyboard , but i had been using it prior to when it stopped working.
Please Help
thanks in advance
DELL-Hemalatha
2.8K Posts
0
April 15th, 2016 21:00
Hi Athu1234
Thanks for writing to us.
Have you made any hardware or software changes lately?
Looks to be an issue with hardware.
We can try re-seating the keyboard connector. PM us the system tag# by clicking on my name in blue and selecct send a private message, we will provide you the steps for the same.
Await your response.
Regards
DELL-Hemalatha
2.8K Posts
0
April 16th, 2016 22:00
hi we are awaiting your response.
Athu1234
2 Posts
0
April 17th, 2016 01:00
Hello Hema,
Ni i have not made any changes, a few months back my laptop had suffered damage on its hinges , after which i had sent it to dell for repair. Since the laptop is back from repair its backlit keyboard has not been working
DELL-Hemalatha
2.8K Posts
0
April 17th, 2016 20:00
Hi, we have sent you a personal message.