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Backup just stops at 51%

Bought Dell Data Safe.  Used it once.. it worked.... the second time is stalls at 51% and goes no further. It sit at Backing Up Files at 51% for hours.  Any solution to this issue. Dell 15XPS Laptop running Windows 10.   

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1 Copper

RE: Backup just stops at 51%

Exact same problem here. Seems to be no answers on fixing it.

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