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Last reply by 09-27-2017 Solved
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655602

Bad sound quality - Dell Inspiron 15 77537

Hello everyone,

I recently purchased a Dell Inspiron 15 7537 i7-4510U, 16.6" Touch. It had Windows 8.1 in it.

It has been working great so far, apart from one BIG problem - the audio playback quality is terrible.

When I try listening to music, I can barely hear any low-ends (or bass). I tried different plugging different equipment - my Sony stereo system, as well as, Beats Pro headphones - both yielded dissapointing results. For example, the same file played on my iPod sounds MUCH better than it does on my new Dell Inspiron. Same goes for playing the same YouTube video on another computer using the same headphones. It seems that every other equipment (another laptop, iPod, iPhone) all sound the same and much better my Inspiron.

The audio drivers are up to date (they were selected automatically based on my model on dell.com). I also tried changing Equalizers on the Realtek sound card settings. I noticed the difference, but all of the options still resulted in a vastly inferior sound quality vs. my older laptop (which I'm pretty sure has default settings, as I never had any problem with audio quality).

Does anyone have any idea how can I fix the issue? I heard Windows 8.1 on some laptops may have some problems with low-end sound, could that be the case? My older laptop also uses Windows 8.1, as does the stationary PC, so I personally doubt it. Is it possible that this could be a manufacturing defect on the sound card?

Any ideas how can I fix the sound quality are much appreciated.

Kind regards,
Marius

P.S. It's my first post here, so please be nice haha. Thanks!

Solution (1)

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7 Plutonium
46567

Hello. Try switching to the Windows native audio driver:

1. Open the Device Manager (type devmgmt.msc in the search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver,  do it again but reverse the names in steps 1 and 6.]

If there is still no bass then it could be a hardware problem and for that you should contact tech support. Make sure that the eq in your music player (i.e. Windows Media Player) is set to normal. Also when comparing to other playback devices, all of their eq and other enhancements should be set to flat, to try to compare apples to apples as much as possible.

Jim Coates -- 18 years on the Dell Laptop Audio boards -- since 2/6/04 

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Replies (16)
7 Plutonium
46568

Hello. Try switching to the Windows native audio driver:

1. Open the Device Manager (type devmgmt.msc in the search box).
2. Expand the "Sound, video & game controllers" and right click on "Realtek High Definition Audio".
3. Select to "Update Driver Software".
4. Click on "Browse my computer for driver software".
5. Click "Let me pick from a list of drivers on my computer".
6. Put a check in the box "Show compatible hardware" if not already checked.
7. In the list of devices, click "High Definition Audio" (the native driver).
8. Click "Next".
9. On the Update Driver Warning box, click "Yes" (install the driver).
10. Restart the laptop if prompted. If not prompted, then no need to restart.
[To get back to the Realtek driver,  do it again but reverse the names in steps 1 and 6.]

If there is still no bass then it could be a hardware problem and for that you should contact tech support. Make sure that the eq in your music player (i.e. Windows Media Player) is set to normal. Also when comparing to other playback devices, all of their eq and other enhancements should be set to flat, to try to compare apples to apples as much as possible.

Jim Coates -- 18 years on the Dell Laptop Audio boards -- since 2/6/04 

2 Bronze
2 Bronze
46567

Thank you for your reply! It worked!!

Switching to the native Windows driver (called AnvSoft in my system) resulted in me not hearing anything. But then I swithed back to Realtek and, for some magical reason, the sound was great! I could hear the bass and music is finally enjoyable!

Happy New Year!

2 Bronze
2 Bronze
46567

I made an account just to say thanks

the sound quality was horrible, really horible before. these steps were really easy to follow so thank you very much.

7 Plutonium
46567

That was very nice of you. Thank you.

Jim Coates -- 18 years on the Dell Laptop Audio boards -- since 2/6/04 

2 Bronze
2 Bronze
46566

Thanks a lot Jimco...u are a genius

2 Bronze
2 Bronze
46566

thank you! worked well on an Inspiron 7348 i7 which had a vibrato like sound on all frequencies even if all sound effects were turned off. now i have to stop music before plugging or unplugging headphones/speakers to get the change recognized, but the sound improvement is totally worth it.

2 Bronze
2 Bronze
46721

Thank you so much. Worked like a charm.

2 Bronze
2 Bronze
46721

i love you jimco

2 Bronze
2 Bronze
46721

just registered to say thanks.

i have my dell since 1,5 year almost, just took the chance to find out why its sounds like sh#t ...

the first link was your answer in google, and worked.

now i can enjoy it!

huge credit mate!

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