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b2ux
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Battery Charge going on and off

ok so my charger is good it works fine on my other dell however this one both chargers hooked up the battery is charging on and off on and off constantly unplug the battery and its good runs fine plug it in and again charge on and off ...... ie: when it is plugged in it shows plugged in and charging then it shows unplugged and running on battery .... it does this for about 1/2 a hour till it settles down and stays on every single imte i turn the machine off ,,,

any clues had the battery checked its good the charger is good so software issue maybe

windows 10 insp lap top

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Moderator
Moderator

RE: Battery Charge going on and off

Hi B2UX,

What is the exact system model? How old is the battery? Were you able to test with another battery?

Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system?

Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional.

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
DELL-Rishi
Social Media and Communities Professional
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