Highlighted
XaviMP
1 Copper

Battery Issue

Hello to all community,

I bought some Latitude E7240 ( 30 units ) and some of them ( 7 ) has been swollen until they not fit the place on the laptop.

After talking with Pro Support, they told me that the Warranty on Batterys is just one year, and I have to buy a new one. 

Do you think that this is normal on a battery? i'm attaching the pictures of two of that Batteries.

The solution for Dell is to but new batteries, so i have to spend about 150/200€ for each one.

What you will do? do you think that this is a normal issue?

Thanks!

0 Kudos
1 Reply
Community Manager
Community Manager

RE: Battery Issue

XaviMP,

Thanks for posting.

Where did you purchase the batteries?  If you purchased them new from Dell, they would be under warranty.  If not, then they would not be warranted by Dell, but from the seller. 

http://dell.to/2xL8QXa;


Dell-Robert P
Social Media Support
#IWork4Dell
To help us troubleshoot, please send us the Dell service tag number via a private message
Would you like to be a Dell Community Rockstar?


0 Kudos