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Battery Not Charging(Battery i s good and charger is also good)

My dell inspiron N5010 battery is not charging, 

My battery is new , my charger is absolutely right

Charger indication LED keep blinking (white -orange-orange-orange-orange-white)

Laptop is consuming the power of charged battery but doesnot charging it

laptop is running without battery by direct AC

My email is <ADMIN NOTE: Email id removed per privacy policy>

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RE: Battery Not Charging(Battery i s good and charger is also good)

Hi ANKIT288,

Are you using an original Dell OEM Adapter? When you plug in the adapter to the system, does the adapter stay firm or does it fall off easily? Is the adapter frayed? Is there any damage on the system? Could you test with another power adapter if possible?

Restart the system and press f2 key to enter BIOS - check the adapter status in BIOS with and without the adapter plugged in. Also, wiggle the adapter cable at the end and see if the status changes in BIOS at any point. Check the battery health in BIOS (if applicable).

Force a BIOS flash and check -

Restart the system and press f12 key on startup - choose diagnostics. Let it run the diags and if you encounter any errors - make a note of the complete error and report the same to us. These are onboard diagnostics and they might possible pick some error if the hardware is not functional. 

Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.

Let us know if you have any other queries.

Thanks and Regards,
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